Customer Service Representative
Resume:
Stephanie R. Addink
Raleigh, NC 27612 919-***-****
*********.******@****.***
QUALIFICATION HIGHLIGHTS
● Experienced accounting specialist with excellent communication skills.
● Tech-savvy, including mastery of Microsoft Office programs, PC and Mac OS.
● Capable to work on multiple projects while ensuring high-quality results and accuracy.
● Well organized, detail-oriented, and articulate. EDUCATION
BFA in Visualist Digital Design and Interactive Media Shawnee State University, Portsmouth, OH
EXPERIENCE
Accounting Specialist
Etix.com, Morrisville, NC
July 2015 - present
● Responsible for accounts payable, including data entry and generating checks using QuickBooks.
● Serves as a liaison between the Sales team and Accounting to keep up with new deal points and contract amendments.
● Fields calls and emails from clients regarding settlements.
● Assists team members with a wide variety of administrative, clerical and support activities.
● Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.
Sales Assistant
Etix.com, Morrisville, NC
October 2014 - July 2015
● Provided support to Vice President of Sales
● Assisted team members with a wide variety of administrative, clerical and support activities.
● Created invoices and fulfilled client requests.
● Assisted with special projects and served as graphic designer to the Sales team.
● Assisted with contract management and renewals.
Customer Support Team Lead
Etix.com, Morrisville, NC
February 2013 - October 2014
● Provided support to fellow team members.
● Handled customer inquiries by both phone and email.
● Processed ticket refunds and exchanges.
● Provided internal quality assurance.
● Responded to and providing documentation for chargebacks issued against clients.
● Assisted colleagues with problem-solving projects.
● Conducted preliminary phone interviews with potential candidates. Pharmacy Technician/Customer Service Representative Rite Aid Pharmacy, Raleigh, NC
July 2009 – August 2010
● Provided excellent customer service to all pharmacy customers.
● Assisted pharmacy technicians and pharmacists with filling prescriptions.
● Aided pharmacy staff with insurance billing issues. Customer Service Representative
Subway Restaurants, Wheelersburg, OH
April 2008 - October 2008
● Opened the store daily and managed shift while performing inventory tasks.
● Handled cash transactions, customer service and paperwork.
● Trained newly hired employees.
Communications Specialist
Shawnee State University, Portsmouth, OH
September 2005 – October 2006
● Wrote press releases for major events at Shawnee State University.
● Photographed special events for publication.
● Conducted interviews with members of the University's faculty and staff.
● Worked as editor and designer for the English & Humanities Department newsletter.
● Filled in on phones, data entry, filing, preparing reports, and basic office duties. Customer Service Representative
Cendant Corporation, Knoxville, TN
September 2001 - October 2003
● Fielded calls for AD&D insurance accounts in a high volume call center environment.
● Handled claims, client inquiries and refunds.
● Trained newly hired employees.
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