Stephanie R. Addink

**** ********* **

Raleigh, NC 27612 919-***-****

adeelv@r.postjobfree.com

QUALIFICATION HIGHLIGHTS

● Experienced accounting specialist with excellent communication skills.

● Tech-savvy, including mastery of Microsoft Office programs, PC and Mac OS.

● Capable to work on multiple projects while ensuring high-quality results and accuracy.

● Well organized, detail-oriented, and articulate. EDUCATION

BFA in Visualist Digital Design and Interactive Media Shawnee State University, Portsmouth, OH

EXPERIENCE

Accounting Specialist

Etix.com, Morrisville, NC

July 2015 - present

● Responsible for accounts payable, including data entry and generating checks using QuickBooks.

● Serves as a liaison between the Sales team and Accounting to keep up with new deal points and contract amendments.

● Fields calls and emails from clients regarding settlements.

● Assists team members with a wide variety of administrative, clerical and support activities.

● Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.

Sales Assistant

Etix.com, Morrisville, NC

October 2014 - July 2015

● Provided support to Vice President of Sales

● Assisted team members with a wide variety of administrative, clerical and support activities.

● Created invoices and fulfilled client requests.

● Assisted with special projects and served as graphic designer to the Sales team.

● Assisted with contract management and renewals.

Customer Support Team Lead

Etix.com, Morrisville, NC

February 2013 - October 2014

● Provided support to fellow team members.

● Handled customer inquiries by both phone and email.

● Processed ticket refunds and exchanges.

● Provided internal quality assurance.

● Responded to and providing documentation for chargebacks issued against clients.

● Assisted colleagues with problem-solving projects.

● Conducted preliminary phone interviews with potential candidates. Pharmacy Technician/Customer Service Representative Rite Aid Pharmacy, Raleigh, NC

July 2009 – August 2010

● Provided excellent customer service to all pharmacy customers.

● Assisted pharmacy technicians and pharmacists with filling prescriptions.

● Aided pharmacy staff with insurance billing issues. Customer Service Representative

Subway Restaurants, Wheelersburg, OH

April 2008 - October 2008

● Opened the store daily and managed shift while performing inventory tasks.

● Handled cash transactions, customer service and paperwork.

● Trained newly hired employees.

Communications Specialist

Shawnee State University, Portsmouth, OH

September 2005 – October 2006

● Wrote press releases for major events at Shawnee State University.

● Photographed special events for publication.

● Conducted interviews with members of the University's faculty and staff.

● Worked as editor and designer for the English & Humanities Department newsletter.

● Filled in on phones, data entry, filing, preparing reports, and basic office duties. Customer Service Representative

Cendant Corporation, Knoxville, TN

September 2001 - October 2003

● Fielded calls for AD&D insurance accounts in a high volume call center environment.

● Handled claims, client inquiries and refunds.

● Trained newly hired employees.

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