Engineer Support

JESSICA I. SEVARIO

***** ****** ****** ** • Walker, LA 70785 • 225-***-**** • ********@*****.***

SUMMARY OF QUALIFICATIONS

Strongly focused and knowledgeable IT professional with extensive software and database installation and maintenance knowledge.

EXPERIENCE

MeridianLink – Baton Rouge, LA

TECHNICAL PRODUCT SUPPORT ENGINEER August 2015 – May 2020

● Implemented and configured custom solutions to meet client needs.

● Coordinated with third-party vendors and clients to ensure successful data integration.

● Read, created, and applied moderate to complex SQL queries to resolve database issues such as fragmentation, timeouts, and indexing.

● Applied software releases containing bug fixes to both the client's web and database servers. MeridianLink – Baton Rouge, LA

TECHNICAL SUPPORT ANALYST June 2013 – August 2015

● Responsible for providing various levels of client support including configuration assistance, application training, problem resolution, and data integration support.

EDUCATION

ITI Technical College Baton Rouge, LA

INFORMATION TECHNOLOGY November 2013

SKILLS

● Software: Proficient in Microsoft Office Suite,

● Technical Experience: Seven years of experience including, but not limited to, data integration and maintenance of test and production environments, as well as functional knowledge of database structures. CERTIFICATIONS

● MTA: Database Fundamentals (January 2018)

● HDI – Support Center Analyst (November 2015)

References available upon request

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