Network Engineer

PROFESSIONAL SUMMARY

Experienced computer software, hardware, and network engineer adapt at implementing new technologies through exceptional customer service and attention to detail within a diverse corporate culture.

SKILLS SUMMARY

Cisco Wireless LAN Management and Support

Infoblox Application Support

Setup and Configure HSRP, Hot Standby Routing Protocol

Cisco VOIP Support

Expert Customer Service

Trained Cisco Router and Switch Configuration and Support Technician

Cisco Meraki Setup and Support

Cisco Prime Infrastructure Application and Support

Python Network Scripting

UNIX Scripting

Computer Desktop, and Laptop Repair Technician

Microsoft Windows Operating Systems

Local Area Network Design and Implementation

Networking Infrastructure Support

Cisco AP Installation and configuration

TECHNICAL EXPERIENCE

Network Engineer (Consultant) March 2015 – Present

Saint Luke’s Hospital System (SLHS) Lee’s Summit, MO

Analyze and Troubleshoot Physical Layer Network Communication Issues.

Assist Site Desktop Support Analysts in Network Port Setup and Configuration Problems.

Lead Network Engineer on SLHS Access Layer Project

Configure, Test and Install Cisco 3750, 3850, 9300, 9200, 4507, and 4510 Network Catalyst Switches.

Engage Site Management, Support Personnel, and Third-Party Vendors on all aspects of Switch Deployment Requirements and Scheduling.

Manage Site Surveys and any additional Equipment Purchases as required.

Installed and Configured Cisco Wireless series Access Points.

Engage Cisco and 3rd Party Vendors on RMA replacement parts.

Responsible in Training newly hired contractors on Access Layer Switches, and Deployments.

Technical Support Engineer I (Consultant)

May 2012 – January 2015

Ericsson

Overland Park, KS

Tier II Technical Support on Ericson Packet Mobile Switching Center (P-MSC), and interconnecting Core Network Elements.

Monitor Implementation of Sprint Network Vision Cell Site Deployment Process.

Technical Support to Field Technicians on 3G Network Vision for ALU and Ericsson Cell Site Technologies.

Technical Support to Field Technicians on 4G LTE ALU, Ericsson and Samsung Cell Site Technologies.

Tier II Technical Support to Switch Technicians on MTX, eBSC, BSM, PMSC, and VSE Core Network Elements.

Technical Support (Consultant)

April 2012 – May 2012

Little Sisters of Charity

Lenexa, KS

Short term contract to assist Account Receivable department in managing newly installed software scanning utility.

Edited and manually routed scanned accounts receivable documents to managed database queue.

Managed incoming phone request for overdue billing.

Desktop Support Engineer (Consultant)

August 2011 – January 2012

JP Morgan Chase

Overland Park, KS

Provided Tier III Technical Support, supporting six hundred user plus networked environment.

Technology refreshed of all desktop and laptop computer systems, deploying Windows XP and Windows 7.

Serviced and support all network printers.

Software tested company applications on windows 7

Troubleshot and resolved Wireless and VPN communication issues.

Supported Office 2007/2010 Suite of applications.

Technical Deployment Coordinator

June 2011 – July 2011

Gentive Health Services

Overland Park, KS

Was responsible for the Troubleshooting and Warranty Repair process over Gentiva’s deployed Laptop computers.

Evaluated and troubleshot the Lenovo IdeaPadTM s10-3t Tablet PC for redeployment and Warranty Repair.

Reimaged and ready daily shipments of Tablet PC for Gentiva’s Clinicians.

Managed daily Service Desk RMA ticket requests.

Systems Administrator

April 2010 – April 2011

SPX Cooling Technologies

Overland Park, LS

Performed local and Remote Desktop, Application and Hardware support, Facility Infrastructure support, LAN and WLAN network troubleshooting, averaging 15 incidents to completion, per day.

Provided 2nd and 3rd level technical support and provides training and documentation for 1st level support to helpdesk.

Provided 1st level support to end users as required maintaining a high level of customer service at the Corporate Office. This includes support for Corporate Executive staff.

Installed Operating System upgrades and patches and implement system security.

Drives problem escalation and provide necessary feedback and follow-up to customers within agreed Service Level Agreement’s.

Administered account permissions on Windows 2003 and Windows 2008 Virtual Machines.

Setup, supported, and troubleshot Lotus Notes client software.

Supported Active Directory by creating new users, assigning users to groups, grating access troubleshooting user problems and issues.

Supported local applications and enterprise operations with technical consultation for AutoCAD 2010 and SAP.

Performed standard and advanced system administration activities.

Resolved LAN and WLAN connectivity issues.

Managed Blackberry handsets setup, configuration, and troubleshooting support.

Setup and troubleshot Juniper VPN SSL client installations.

Utilized LANDesk to manage remote desktop support and application deployment (PUSH).

Seasonal Senior Support Specialist

November 2009 – February 2010

H&R Block

Kansas City, MO

Provided detailed remote troubleshooting and technical support for all H&R Block Corporate and Franchise offices.

Setup and troubleshot two-tier and three tier LAN office installations via remote VPN connection.

Remote setup and troubleshot H&R Block TPS and Tax Works software applications.

Setup and supported WAN and Cisco VPN connections for POS and E-File systems.

Implemented and troubleshot PGP encryption on Servers and E-File systems.

Sprint

1998 – 2009

Overland Park, KS

Technical Support Specialist (Overland Park, KS) (2003-2009)

Provided a critical network infrastructure framework to accurately regression test software patches, new application releases, and certify approved mobile handsets on multiple wireless email application platforms.

Selected by management to apply proven customer support, computer hardware, software, and network engineering skills to assist the wireless mobile email production support team in troubleshooting corporate customer email platforms. This resulted in the development of a fully functional wireless mobile email test lab used to certify and regression test wireless mobile email applications.

Designed, built, and implemented local area network used to certify wireless mobile email on all customer and business centered mobile handsets that supported over 2.5 million customers. Deployed and administered both Microsoft Exchange and IBM Domino Lotus Notes email platforms used to certify, and regression test new code and software patches released by vendors, saving the department over $1 Million dollars in email hosting costs.

Was responsible for recommending all computer laptops and servers used in lab environment.

Implanted MS Active Directory environment for test lab environment.

Identified, tracked and escalated multiple coding issues to vendors impacting Tier 1 Customer Care, resulting in improved application quality of service by reducing customer call backs to less than 1%.

Consulted with corporate domain administrators, assisting them in troubleshooting firewall and router policy settings related to mobile email configuration problems, resulting in customer retention and continued revenue streams.

Operated in a 24x7 on-call network environment implementing routine change control on UNIX servers.

Client Support Analyst IV (Nashville, TN) (2001 – 2003)

Promoted to make operationally ready, manage, and support Sprint’s new state of the art Application Development Solution Center.

Managed the maintenance and support team responsible for Cisco Optical Carrier 3 (OC3) MGX 8800 Wide Area Network switch, and Cisco Catalyst 6500 switches for 400 users Local Area Network.

Administered and maintained Nortel Option 81 VoIP PBX and Nortel VoIP handsets for 150+ associates.

Supported a 400-user network, consisting of 4 Dell servers, 150 workstations, and associated laptops, including the software installation and support for application development teams.

Installed and cabled Cisco 6500 series site switches.

Was responsible for all the maintenance and repair of all Ethernet segments.

Deployed and cabled Cisco 2500 Series routers and Cisco 2950 Catalysts for local retail market.

Administered and maintained Windows 2000 Print and server.

Administered and maintained Apogee Web Server.

Was responsible for securing and issuing all Desktop, Laptop, Server, and VOIP Telephony equipment.

Client Support Analyst III – Chicago, IL (1998 – 2001)

Contractor for-hire by Sprint to provide computer Local Area Network (LAN) and Wide Area Network (WAN), desktop, laptop, and software engineering support for new wireless mobile service market launch.

Made operationally ready the first 15 retail stores for the Chicago market, beating project time lines by two weeks.

Lead Technician responsible for securing and maintaining computer Desktop and Laptop inventory for Chicago and Milwaukee Sprint Retail market.

Performed computer maintenance and retail software support on all retail Point of Sale terminals, resulting in 100% uptime during critical seasonal sales volatility.

Implemented RAS dial-up solution preventing the delay of retail store openings, while local LEC deploys site WAN circuits.

Deployed and cabled Cisco 2500 Series routers and Cisco 2950 Catalysts for local retail market and office locations throughout Chicago and Milwaukee markets.

US Military Service

Storekeeper 3rd Class

February 1983 – February 1989

United States Navy Reserve (USNR)

Honorably Discharged.

Forest Park, Illinois, Naval Reserve Center. 1 Years Inactive Reserve Duty

Forest Park, Illinois, Naval Reserve Center. 2 Years Active Reserve Duty.

USS Blue Ridge, Yokosuka, Japan. 2 Years, 7 Months, Active Sea Duty

USS Navy Recruit Training Command, San Diego, California.

EDUCATION

Masters of Networking and Communications Management Keller School of Management, Kansas City, MO 2009

Bachelor of Science, Technical Management, DeVry University, Kansas City, MO 2006

Associates in Applied Science, Electronics Technology, College of DuPage, Glen Ellyn, IL 1997

Studied Business Administration, College of Santa Fe, Santa Fe, NM, 1979 – 1982.

CERTIFICATION & TRAINING

Interconnecting Cisco Network Devices, Part 1 (CND1). September 18, 2015, Centriq training

Interconnecting Cisco Network Devices, Part 2 (CND2). April 15, 2016, Centriq training

WIFUND 1.0 - Implementing Cisco Wireless Network Fundamentals (WIFUND) training, Centriq Training.

Implementing Cisco IP Routing (ROUTE) 2.0. Sunset Learning, October 26, 2018,

Microsoft Certificate of Achievement, Writing Queries Using MS SQL Server 2008 Transact-SQL; New Horizons Computer Learning Center, Overland Park, Ks, August 24, 2009

A+ Certified, Verification No. 97ADTT2149, Candidate No. 0929AF, September 18, 1996

Certificate MCTS: Win Server 2008 Server Administrator 70-646, JCCC Center for Business and Technology, May 2012.

Certificate in Computer Technology, Control Data Institute, Chicago, IL, December 1987.

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