Data Entry Health

Deshana Hardeman

Jamaica, NY

*********@***.*** - 646-***-****

WORK EXPERIENCE

claims representative

logisticare - Long Island City, NY

Responsibilities

Process discharges from various health care facilities. Research and investigate claims made by various transportation provider companies. Answer inquiries regarding trips that were taken. Accomplishments

Being of great assistance to many health care professionals. Assisting patients with hassle free discharges from the hospital and in the appropriate level of service via transportation. Skills Used

Data entry. Fax machines. Checking medicaid eligibility status. Trip corrections for various transportation companies.

Reservations Agent

Access-A-Ride - Long Island City, NY - July 2012 to December 2013 Responsibilities

Made reservations for clients via telephone for various destinations to and from home, doctors appointments. I also covered dispatch work stations. Confirmed with various out source car providers correct addresses and telephone numbers.

Accomplishments

I had a great positive impact and outstanding rapport with many clients. Many of which whom requested my direct e tension line to book their trips properly and courageously and professionally. I received monetary awards and certificate awards for handling the call volume. Skills Used

I demonstrated high volume calls. I was logged into two phone systems in which I received very high volume calls. I also had to access the ability to read information from five screens. I would see where exActly the driver was located and how long it will take to pick the client up. EDUCATION

BA in Deviant Behavior and Social Control

john jay college of criminal justice - New York, NY 2000 to 2004