Manager Engineer
Resume:
John Mark Cavender
Cumming, GA 30040
Cell: 678-***-****
*********@**********.***
PROFILE
Senior Quality Assurance professional with experience in the healthcare, and telecommunication industries. Experience in manual, automated, and performance testing. Understands what is needed to maintain test environments to allow increased velocity in testing cycles. Problem solver with a history of success in a variety of roles.
EXPERIENCE
Allscripts – Alpharetta GA 10/2017 – 5/2020
Senior Software Engineer
Software engineer who developed automated tests and maintained the environments used for automated testing.
Developed automated tests in C# using Ranorex with an internal framework.
Used Visual Studio as an IDE for all test development
Automated the deployment of automated test environments using Octopus deploy
Typical deployment included 30 applications and a backup and restore of the automated test database.
Managed all test machines used for automation on MyCloud and Azure
Created PowerShell and SQL scripts for the maintenance of the automation environments.
Created and maintained templates used for the generation of execution virtual machines
Migrated all manual and automated test cases from Micro Focus ALM to TFS for the division.
Paragon is client server hospital software with a Microsoft SQL server backend in a SAFe Agile development Environment.
McKesson Enterprise Information Systems – Alpharetta GA 2/2012 - 9/2017
Senior Systems Engineer
Systems Engineering creates, maintains, and executed automated and performance tests. Configured and deploys the regression test environments used by the Paragon Quality Control department. This team performs a variety of tasks:
Creation, execution and maintenance of automated test scripts
Assisted in the creation of a SQL server-based automation framework
Setup and used Jenkins for continuous integration
Worked with Microsoft in preparation of the scripts to be used in performance testing
Helped configure/load the database to be used for the performance testing
Performed tests in the Microsoft Performance Lab
Configuration and regression deployment of test environments and execution machines
Administration of testing tools such as Hewlett Packard’s ALM, Sprinter, Lean FT and UFT
Creation and maintenance of user accounts allowing access to the test environments
Testing of software installation instructions before delivery to the customer
Tested for and received CSTE certification.
Paragon is client server hospital software with a Microsoft SQL server backend.
McKesson Provider Technologies – Alpharetta, GA 9/2007-1/2012
Quality Control Team Lead
Quality Control Team Lead for interface and common services testing of the Horizon Enterprise Revenue Management software. This includes but is not limited to the management of test planning, test development, test execution, and metrics reporting.
Guided the redesign of the methods used for the testing of HL7 messages reducing the number of defect escapes to the customer.
Led the team developing and documenting quality assurance processes for HzERM as well as a member of the team who developed the overall Quality Assurance processes for the HSES organization.
Implemented the automation of encounter data using QTP with the goal of reducing the time required for out bound ADT testing.
Project administrator for Quality Center facilitating the resolution of all synchronization issues with Star Team.
Horizon Enterprise Revenue Management is a client server product with an Oracle backend. Managed multiple teams with human resources responsibility while in this role.
Interact Public Safety Corporation – Decatur, GA 1/2004 – 8/2007
Quality Assurance Lead
Oversaw test planning, test development, test execution, test automation, and post implementation support for the Records Management product. Interfaced and maintained relationships with development, product management, project management, support, training, and key customers.
As the Quality Assurance process owner developed the Quality Assurance procedures and work instructions resulting in ISO certification.
Performed onsite performance testing.
Handled Quality Center administrator duties for the Quality Assurance test teams
Created and maintained Quick Test Pro automated test scripts for the Records Management Product
This client server product was NT based and used a Microsoft SQL Server backend.
The Dabney Group - Columbus, GA 5/2003- 1/2004
Quality Assurance Consultant
Lead the evaluation of the Software Development Process (focused on software quality assurance) for TSYS Government Services.
This included modifications to existing Software Development process flows and procedures to facilitate compliance with the Capability Maturity Model
Evaluation of existing Quality Assurance personnel.
Streamlined the Quality Assurance test process removing redundant testing allowing increased test coverage and improved cycle times.
Developed the processes to allow remote customers to review test results over a secure web site saving the cost and time of travel to perform reviews.
BellSouth Customer Technologies - Atlanta GA 2000 - 1/2002
Senior Quality Assurance Manager
Managed a team of Quality Assurance Engineers testing BellSouth.net product releases. Verified applications ranging from registration servers to NPA/NXX split updates. Implemented Web-based registration system for BellSouth.net handling over 2000 registrations per hour. Performed functional and performance testing using multiple operating systems, browsers, and hardware platforms.
Implemented a performance testing process for the QA organization that established baselines for all applications using LoadRunner; saved $2000 per day for testing.
Recognized with Red Dot, the President's award and designated as a top performer.
Key player in the development of Quality Assurance procedures and processes with a goal of achieving CMM Level 3.
Registration platforms load balanced middleware servers utilizing enterprise java beans. The Unix-based Client/Server applications used Sybase and Oracle databases with iPlanet web and application servers.
BellSouth.net - Atlanta GA 1998 - 2000
Product Development Manager
Product Development Manager for mass market/consumer access products. Liaison between marketing, software development, billing, engineering, and operations for all access related projects. Created project plans and drafted requirements to implement product requests from marketing and other organizations.
Analyzed the BellSouth regions to determine expansion areas and implemented the areas using PRI Extended Reach during 2000. Created a cost model that allowed the determination of a profitability break point for new cities.
Expanded the BellSouth.net dial footprint to cover 87% of the BellSouth region. Implemented 97 new cities in 11 months, generating 33% of the gross subscriber additions for BellSouth.net in 2000.
Recognized with Red Dot, the President's award and designated as a top performer.
Hayes Corporation - Norcross GA 1998
Manager of Project Management
Managed project managers for client products including modems, ISDN, and broadband devices. Interfaced daily with CAD, QA, Marketing, Operations, Purchasing, Vendors, and Product Management.
Project Management, Quality Assurance, and Product Support process owner for ISO 9001 certification.
Acted as development liaison to the Asia Pacific and United Kingdom development teams.
Working with a team of six project managers, managed more than 100 monthly projects.
Hayes Microcomputer Products - Norcross GA 1986 - 1997
Manager of Product Support, 1992 - 1997
Managed more than 50 test engineers and support representatives where the first tier ACD group handled over 5000 calls per week. Resolved presidential escalations and maintained responsibility to make ship/no ship decisions on new products/releases.
Managed the transition of Practical and Cardinal technical support to Georgia without a disruption to the customer, and at a lower cost to the company.
Prepared Hayes Product Support Engineering and Technical Support for ISO 9001 certification.
Performed functional testing for all Hayes, Practical, and Cardinal products
EDUCATION & DEVELOPMENT
Southern Technical Institute—Marietta, GA
Bachelor’s Degree, Electrical Engineering Technology
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