HANDSOME BRICENIO

Dasmarinas Cavite PH **** +63-916******* adeege@r.postjobfree.com

Dynamic, detail-oriented, and highly motivated individual with over 12 years of experience in the IT industry. Loves innovation and hands-on learning. Developed strategies, processes, technical trainings, and managed the day-to-day operations of a technical team.

Working closely with clients to provide excellent services, efficient and cost-effective solutions for on-premise, cloud (Azure) or hybrid environments.

SKILLS

People/Team Management

Windows and Linux Server Administration (Vmware, Azure)

Microsoft Azure Architect Technologies

Vmware (ESXi, vSphere, vCenter)

Network Management (CCNA, CCNP-switching)

Microsoft 365

CERTIFICATION

1. Cisco Certified Network Associate (CCNA)

1.1 Cisco Certified Network Professional – Switch (CCNP-Switch)

CISCO ID: CSCO12004529

2. IT Service Management - ITIL Foundation Certified (ITIL-F)

EXIN ID: EXN4577136

3. Azure Solutions Architect Expert

MCID: 989934389

https://www.youracclaim.com/badges/69c4fce3-d8b0-408e-a394-1f5cf9f68460/public_url

WORK HISTORY

02. 2014 - PRESENT CANON BUSINESS SERVICE CENTRE PHILIPPINES

NOC Operations Manager & Systems Operations Manager

Manage the NOC and Systems Operations for an MSP/TSP company in the UK

Provide overall direction and leadership to the operational activities of the NOC, Service Desk, and Systems Operations team.

Lead and maintain a full suite of management tools and technologies. Handle the following technologies on a day-to-day basis; Azure, Azure Backup, Office 365, Server Management - Server 2008, 2012, 2016, Cisco Meraki, Solarwinds RMM/N-central, Veeam Backup, Barracuda, eVault, TrendMicro Deep Security, VMware management (ESXi, Vsphere, VRealize)

Systems Operations Manager which is responsible for overall management and administration of Solarwinds MSP system (N-central), Autotask, and IT Glue.

Also handle on-call escalations to support urgent issues during out of business hours and holidays.

06. 2014 – 02.2018 SOLARWINDS SOFTWARE ASIA PTE. LTD. PHILIPPINE BRANCH

Senior Solutions Engineer

Technical Account Manager for Solarwinds MSP Partners

Technical Lead and SME for the Solarwinds APAC team

Leadership and management of team

Senior Technical Onboarding specialist for new clients using Soalrwinds N-central. (strategic approach and planning)

Hand-on experience on Windows and Linux server administration and Network Management.

Servers – N-Central Server on Hyper-V or VMware -- Experience on Windows server administration (AD, DNS, DHCP, Mail, Web servers)

Network – hand-on experience on Cisco switches (core, distribution and access). Very familiar with network troubleshooting.

Virtualization – VMware and Hyper-V (also have experience with Citrix server farms)

Database – MS SQL administration via SQL management studio

Monitoring – very knowledgeable with network monitoring tools that runs SNMP and WMI queries

Backup – Arcserve D2D, Arcserve UDP, StorageCraft, Solarwinds Backup Manager, Veeam.

Linux – can do queries and log analysis, management

Deliver global training programs for Solarwinds Partners to advance their knowledge about various monitoring, management and automation solutions provided by Solarwinds products through technical webinars. -- training on products such as N-Central monitoring, patch management, AV solution, Backup Manager, Helpdesk Manager, Mobile Device Manager, LogicNow's RMM and other Solarwinds MSP add-ons and features.

Work closely with Solarwinds MSP customers in order to develop and implement a monitoring and management solution based on the customers service offerings and requirements.

Develop monitoring and management solutions for customers with multi-vendor environments including servers for HP, Dell, Fujitsu, IBM, Cisco and Juniper.

Customize the management and automation solutions based on the requirements of Solarwinds partners

Boost potentiality of securing high valued client accounts through post-sales support and relationship buildings skills, greatly advancing organizational objectives

04. 2013 – 06. 2014 ATOS INFORMATION TECHNOLOGY INCORPORATED (PHILIPPINES)

Senior Onsite Support Engineer

Onsite engineer that supports the Datacenter and internal employees of Atos Philippines.

Spearheaded projects such as Windows XP to Windows 7 migration, Cabling rehabilitation, Process and Escalation Matrix, Desktop refresh and others appointed by IT manager.

Provide regular progress reports to IT Ops and Operations Management on key issues and provide recommendations on new enhancements that would improve the efficiency of the systems.

Prepare technical presentations for other IT team members for knowledge sharing and problem discussions.

Handle major Incidents for isolation and timely escalation.

Plan and schedule preventive maintenance of PCs and peripherals and any other hardware.

User Support Administration, systems management/administration, network-related set-up, and systems integration.

01.2012 – 04.2013 ATOS INFORMATION TECHNOLOGY INCORPORATED (PHILIPPINES)

Global Technology Change Manager

Controls the lifecycle of all Changes within Atos Workplace and Service Desk Services.

Enable beneficial Changes to be made, with minimum disruption to IT services.

Create, develop and manage processes for Change, Problem and Incident Management.

Schedule and attend all meetings concerning the Change Management process

Participate in project meetings with applications development teams and the business where the subject is change impact analysis, implementation and scheduling of large or major changes

Authorize or approve minor changes in technology, which include voice architecture and design, monitoring, reporting, call management, knowledge management, WAN, LAN, PBX, database infrastructures and server maintenance. Technologies such as Genesys, GAdvance, Clarify, OSD, I360, WFM, KNOX, etc.

Provide a technical resource to Project Requests where Change Management service expertise requirement element of the project

Capture and report appropriate Change Management service measurement data (KPI).

Own, maintain and ensure accuracy and timeliness of the consolidated change schedule.

Convene and host the Change Authority Board to discuss the higher risk changes, where appropriate, and make the decision to either implement or reject the change.

Ensure that all activities to implement the change are undertaken in an appropriate manner and are documented and reviewed when completed.

Ensure that all changes are controlled, including the submission, analysis, decision making, approval, implementation and post implementation of the change.

Participate in project meetings with applications development teams and the business where the subject is change impact analysis, implementation and scheduling of large changes

Aside from Change Management, on November 2012 until February 2013, I was also assigned to introduce and lead Problem Management to the Atos Philippines IT Department for Global process and compliance alignment.

03.2009 – 01.2012 ATOS INFORMATION TECHNOLOGY INCORPORATED (PHILIPPINES)

Senior Help Desk Analyst

Second and Third level support for Siemens companies/units in North America and Canada.

Identify, analyze, and troubleshoot incidents and request from service desk in correspondence with the customer SLA and KPI.

Provide support and consultation to service desk.

Active Directory management, Cisco VPN client and RSA administration.

Troubleshoot advanced OS and network issues.

Provide root cause analysis of major incidents.

12.2007 – 03.2009 TELUS INTERNATIONAL PHILIPPINES

Senior Technical Support Specialist - Microsoft PCSafety and Security

Second level support for Microsoft PCSafety and Security account.

Specialize on malware infections and vulnerability issues.

Handle Windows Update issues and other Windows security-related concerns.

Receive escalated calls from multiple ISPs and OEMs.

Determine the root cause analysis of network connectivity, WGA, Windows Updates and Patch issues.

Handle advance OS/Windows troubleshooting that involves risky approaches in order to resolve highly infected machines.

EDUCATION

02.2012 – 05.2014 INFORMATICS INTERNATIONAL COLLEGE

BS Information Technology

06.2003 – 05.2008 RIZAL TECHNOLOGICAL UNIVERSITY, PHILIPPINES

BS Electronics and Communication Engineering

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