Social Media Customer Service

RESUME

Venkat Raju Mobile: +91-893*******

**/**,** *****, *** Street, E-mail: ************@*****.*** Nanganallur,

Chennai – 600 114

Dynamic 2 years of corporate career reflecting pioneering experience in Business Process Outsourcing(Non-Voice) domain with a sound knowledge in Employee Engagement, Team Handling, Management Skills to respond to new challenges and contribute to effective administration.

Solid hands on experience in Client Coordination, Requirement Analysis, Project Management and Quality Assurance.

Good exposure in Software Tools like C, C++, Python,Java(Basics) Autocad, CREO.

Ability to turn around things quickly and accurately under strict deadlines.

Enthusiastic self-starter with good communication and interpersonal skills.

Exceptionally well-organized with a track record that demonstrates self- motivation, creativity, and initiative to achieve both personal and official goals.

Worked as a Process Executive for Access Health Care from November 2019 till May 2020

Responsibilities:

Supporting customers by emailing and online chats by giving them technical solution of their product in use.

Documenting problems of a particular product in large numbers & reporting to company and concerned department.

Communicating with clients regarding grievances from the company and also giving new information on new products or services.

Determining the needs of the client.

Overseeing the quality of deliverables.

Responsible for producing all kinds of reports including Disposition reports, usage reports, agent productivity reports and disciplinary write- ups and retraining.

Professional Summary

Experience Overview

Worked as a Associate for Sutherland from December 2017 to February 2019 Responsibilities:

Provided efficient & effective customer services

Engaged in end-to-end customer support from acquiring new clients to on boarding.

Managed & followed up on inquiries or complaints from clients.

Understood & compiled customer feedback & advised management on necessary improvement needed.

Represent the team in meetings and conference calls with Clusters.

MIS reporting as well as optimum utilization of resources & system. Troubleshooting and cleared the caches

Windows

Python

Java

C,C++

SQL

ERP/CRM

Creo, AutoCad, SolidWorks

Have won the Anna University Zonal Tournament for cricket in the year 2016-2017

Taken up an innovative project named Gyro bike and Material Science project named Investigation on Mechanical Properties of Hybrid Metal Matrix Composites during the year 2016-2017

Published a journal regarding Gyro Bikes on International Journal of Advance Research and Innovative Ideas in Education

Secured third place in Public speaking competition held at college

Content writer for college Brochures, Prospectus and College’s social media handle

Gave presentation about sexual education in various Government schools and remote areas

Head of Planning and Organization Dept. of conducting National Level Technical Symposium held at college premises in the year 2015-2016

Diplomatic and Management Skills by playing college cricket tournaments. Technical Knowledge

Value adds

Full name : Venkat Raju

Gender : Male

Date of Birth : 18th December, 1995

Marital status : Single

Languages Known : English, Tamil & Telugu

Curent Location : Chennai

Mobile No. : +91-893*******

E-mail : ************@*****.***

I hereby declare that the information furnished above is true to the best of my knowledge.

(Venkat Raju)

Course Institution

Board/

University

Year of

Completion

Marks

%

CGPA

X

New Prince Matriculation Higher

Secondary School, Chennai.

Matriculation

2011

83

XII

New Prince Matriculation Higher

Secondary School, Chennai.

State Board

2013

66

B.E.

Mechanical

Engineering

New Prince Shri Bhavani College of

Engineering and Technology

Anna University 2017 6.50

Personal Profile

Declaration

Educational Qualifications

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