Customer Service Security
Resume:
OBJECTIVE
A recent Information Systems and Technology graduate motivated to learn and work in IT with a special interest in any positions that can give me experience in cyber security. EDUCATION
Information Systems and Technology - Cyber Security BS California State University, San Bernardino
9/2017 – 12/2019
Classes taken; Security Systems Management, Information Assurance and Security Management, Networking, Information Systems, Information Technology, Computer Forensics, Database Management, Web Application Security, Cyber Defense.
WORK
Flea Market & eBay Vendor Family business
2013 – NOW
Responsible for loading and unloading, extensive research, market research, shipping, communication with customers via phone, text, and email, customer service, selling and negotiating. I manage an online eBay store which makes 5 figures in sales revenue every year. The store specializes in fine art, electronics, collectables and other rare items.
CERTIFICATIONS
● Accessdata Certified Examiner (ACE)
● CompTIA Security + ce
● CompTIA Cybersecurity Analyst (CySA+) (In Progress 75%) SKILLS
● Windows & Linux RH/CentOS Administration
● Familiarity with W2K8/12/16
● SQL Databases Management (Oracle, MySQL)
● Virtualization: VMWare, Virtual Box
● Microsoft Office 365, SharePoint, Visio
● Security Systems Management
● Strong Teamwork abilities
● Computer hardware installation and repair
● Customer Service and Communication
● Software and hardware troubleshooting
● Research oriented
● Web Application Security
● Firewall configuration
● Routers, Switches, Wireless Access
Points
● Vulnerability Scanning; Open Vas,
Nessus
● Network Tools Nmap, Wireshark,
● TCP/IP, DHCP, and DNS protocols,
LAN, routers, VPN
● ITIL Incident management, NIST
security framework
● Knowledge of AWS, GCP
ORGANIZATION/EVENTS
● C.I.S.O: Cyber Intelligence and Security Organization (formerly CSUSB InfoSec) (09/2018 – 12/2019)
● Cyber Fire Foundry a 5-day incident investigation training course. 11/2019
● Facebook CodePath Cyber Security Course Fall 2019 o Certificate of Achievement gained
RAFAEL RANGEL
****************@*****.***
linkedin.com/in/rafael-rangel-796a97162
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