Customer Service Safety
Resume:
SABEENA MK
************@*****.***
OBJECTIVE
To work for an organisation utilizing hands-on experience in customer service & providing a great service 100% of time by ensuring their safety, and wellbeing by uplifting the values such as Safety First, Customer Focus & Commitment to People.
PERSONAL DETAILS
Date of Birth: April 11th, 1996
Nationality: Indian
Marital Status: Single
Gender: Female
Religion: Islam
Height: 5.4 Inches
Weight: 53 kg
Languages: English, Hindi
Telugu
Hobbies: Watching Movies
Listening Music
EDUCATION
Diploma in Aviation
Fledge Institute of Aviation and Hospitality, Bangalore.
YEAR 2015 - 2016.
M.P.C. (Intermediate)
Sri Sai Krupa Junior College
Andhra Pradesh
Year 2012 -2014
S. S. C
Jeevan Jyothi English Medium High School, Andhra Pradesh.
Year 2012
SKILLS
Good communication & Interpersonal skills
The ability to work well as part of a team but also use own initiative
Problem solving skills
Ability to remain calm under pressure and in emergency situations
Good literacy and numeracy skills
Confidence
Flexibility
The ability to use tact and keep passenger information confidential
Physical fitness
PROFESSIONAL SUMMARY
Work with a multicultural team in a fast-paced environment
Utilize problem solving skills and maintain situational awareness
Develop working relationships with a new team of colleagues on each flight
Be punctual and have a positive attitude to work
Communicate with passengers in an open but professional manner
Be aware of cultural differences when dealing with customers
Promote the Airline company at all time through attitude and image
Knowledge of aircraft safety and security procedures
Knowledge of first aid
Provide various food and beverages for passengers
Making announcements
EXPERIENCE
CABIN CREW
JET AIRWAYS INDIA PVT LTD
29th March – Present
I currently work for this International Airlines and I provide
exceptional customer service by upholding the values of the brand in
my attitude and image. Some of the major job roles were:
Welcoming passengers on board and directing them to their seats & Informing them about the aircraft safety procedures and ensuring that all hand luggage is securely stored away.
Making announcements and answering
questions during the flight.
Selling duty-free goods and advising passengers of any
allowance restrictions in force at their destination.
Reassuring passengers and ensuring that they follow safety
procedures correctly in emergency situations
Checking all seat belts and galleys are secure prior to takeoff
Giving first aid where necessary.
Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board.
Completing paperwork, including writing a flight report.
CABIN CREW
TRUJET AIRWAYS
1st May 2016 – 14th March 2018
I began my career with TruJet and I excelled my way up quickly by
adopting to the job role by bringing customer first but prioritizing
safety and security procedures. Major duties include:
Welcoming Passengers, Making Announcements, Selling Duty free
Goods, Assuring Passenger Safety, Serving Food & Beverages,
Completing Paper Works & Flight Report etc.
Contact this candidate