Manager Customer Service

Robert A. Jarvis

Frankfort, IL

*********@*****.***

Home: 815-***-**** - Cell: 708-***-****

Overview

Senior Project Manager with over twenty years’ experience, specializing in IT/IS Projects related to large Access Control, VMS, and Integrated Security implementations. Managed many high-profile projects, while building solid customer relationships and working with Vendor teams. Achieved success by effective use of people and resources focused on established project goals, often exceeding customer expectations, and attaining complete customer satisfaction. Expertise in the Installation and Commissioning of New Technology Solutions, Enterprise Systems, Data Centers, Critical Infrastructure, Integrated Access Control and Electronic Security systems.

Work Experience

Phoenix Systems & Service, Inc. 2018 to 2019

Project / Operations Manager

Experience Managing medium to large Access Control, Security, and new technology projects

Strong team-building and client-facing skills, ability to convey technical aspects to non-technical audience

Ability to communicate effectively across all levels of management, focusing on client /customer service

Self-discipline, positive attitude and strong work ethic with attention to detail

The CBORD Group, Inc. 2005 to 2017

Senior Project Manager

Manage project execution to ensure adherence to budget, schedule, and scope

Organized and implemented Multi-million-dollar Access Control/Security, Point-of-sale, and System Integration projects at Major Universities to completion, typically under budget and ahead of schedule

Strong customer services skills and ability to work with and manage external vendors/subcontractors

Expertise in the Installation and Commissioning of Integrated Access Control and Security systems

DIEBOLD Campus Systems, Inc. 1993 to 2005

Senior Project Manager

Dedicated to the College and University Market

Consulted, Partnered with the DIEBOLD Security Group and SMART Card Divisions on Integrated Security projects

Projects included; Integrating large Campus-wide Systems, Access Control and Security Systems for Buildings, Elevator Access Control, Residence Halls, Data Centers, Data POD’s, CDC Labs, Clean rooms, Police Stations, 911 Center, Stadiums, Hospitals, Libraries, Health Fitness Centers, and Corporate Campuses

Prior Work Experience

Midwest Stock Exchange (aka, Chicago Stock Exchange)

Manager of Trading Floor Systems and Facilities Services

Managed Trading Floor Systems, Operations, Trading Floor Facility and Services

Supervised 100+ staff members responsible for all Trading Systems, Telecom & Data, News [NASDAQ, API, UPI, Reuters, etc.] feeds, Vendors, 24/7 Security and Technical Support services

Acted as liaison between member Stock Brokerage Firms, IT – Software Ops, EDP Hardware, and Systems Development teams to enhance and fully automate functions of the Trading Floor System

Controlled three quarters of the multi-million-dollar budget for all Trading Floor Systems and Operations

Education

DeVry University – Chicago Diploma, Systems Engineering – Digital Electronics

Tandem Computer Systems Certificate, Systems Engineer – Performance

Skills

Professional Services, Project Management - PMO, Systems Integration, Vendor Management, Quality Assurance, IT – Software DevOps, Data Center Ops, Critical Infrastructure Support, Technical Services Lead, Subject Matter Expert, Customer Success Mgmt., Systems Engineer, Implementation, Commissioning Specialist, Team Building, and Strong focus on Customer Service.

Certifications/Licenses

Licensed Private Alarm Contractor

State of Illinois – Department of Financial and Professional Regulation

License No. 124.001766

Additional Information

* Self-discipline, positive attitude and strong work ethic with attention to detail

* Expertise in the Installation and Commissioning of Integrated Access Control and Security systems

* Experience working with both wired and wireless networking infrastructure and a clear understanding of the terminology.

* Strong focus on client / customer service. Identifying issues/risk and communicating them clearly to management.

* Develop and create detailed Statement of Work, Project plan and timeline with attention to detail.

* Schedule and facilitate meetings with senior leaders, key stakeholders and various other teams to achieve business objectives

* Manage project execution to ensure adherence to budget, schedule, and scope

* Experience working within an established PMO process. Creating and maintaining activity trackers and project status reports

* Negotiate with project stakeholders or supplies to obtain resources or materials

* Experience working directly with customers, technology partners, and 3rd party vendors

* Mentor, coach and help develop others to achieve success

* Directly manage several projects simultaneously. Ability to lead/drive onsite installation teams.

* Collaboration with IT teams in crafting and managing projects across multiple product lines using Waterfall, Agile methodologies and hybrid life cycle models

* Understanding of new technology and software development life cycle (SDLC)

* Experience selecting and managing outside [3rd party] vendors, consultants, subcontractors and professional services

* Knowledge of current and emerging IT technology, including design, implementation and support

* Ability to learn, adapt and improvise to new technology quickly

* Identify, review, or select vendors or consultants to meet project needs

* Drafting, Laying out, and specifying technical devices, parts, and equipment

* Ability to communicate technical solutions and/or processes effectively across all levels of Management

* Attend meetings, professional seminars, or conferences to keep abreast of changes in current systems and gather information on new technologies * proactively manage, communicate and mitigate project risks

* Develop test plans, punch list, system acceptance, and facilitate project closure

* On-site relations with client/customer, facility representatives, Subcontractors, and City Officials with regards to ML Permits

* Extensive experience working with new construction and massive access control projects

* Strong team-building skills by working well with others and displaying a collaborative goal-oriented attitude creating an atmosphere of cooperation and fostering an environment of success

* Ability to work after hours, weekends, holidays, and travel as deemed necessary. Whatever it takes attitude.

Experience with: Adobe, AiPhone, AutoCAD LT, Agile Methodology, AWS, CRM, SharePoint, SalesForce, Banner, Oracle PL/SQL, Oracle, UNIX, Linux, Web Servers, Wireless, PSIM, Application Servers, MS Word, MS Excel, PowerPoint, Visio, Windows, VPN, Bomgar, PoE, ERP, TCP/IP, IT DevOps, Data Center Ops, TeamViewer, Emergency and Mass Notification Systems, WAPA, NFC, NOC Support, Network Switches, Firewall, Micros POS, CBORD / CS Gold, Odyssey PCS, DataCard ID Works, HID Global, Color ID, Visual Basic, Tandem TAL, DEC/VMS, VAX, LSI, SDLC, Allegion NDE, ASSA ABLOY, RFID, NICE Systems, Qognify VMS, Oracle PeopleSoft, Citrix Server, XML, IoT, SaaS, HID Mobile ID, CS Access, Von Duprin, Sargent, Best, Lenel, MorphoTrak Wave, Http, Morpho Manager, Biometric Readers, MorphoAccess, PIAM, GSOC Support, Facial Recognition, License Plate Recognition, Security alarm systems, Facility Mgmt. Systems, ADA requirements, Infrastructure / Facility Mgmt., Quality Assurance, SME, Commissioning Specialist, CSIM, Software DevOps, Systems Integration/Design, IP Physical Security, Fundamentals of MEP, Commend IP Intercom system, Axis cameras, Critical Infrastructure, and more…

www.linkedin.com/in/robertajarvis

Robert A. Jarvis

Frankfort, IL

*********@*****.***

Home: 815-***-**** - Cell: 708-***-****

Summary of some Key Projects;

> Kent State University – Multi-million in Product and Services, Access Control, ASSA ABLOY P2 wireless locksets [3,000], year one of multiyear contract.

> Virginia Tech - 8 Million plus in Product and Services, 1.2 Million in Professional Services, Access Control - Allegion AD-400 Wireless locks [4500] on 44 Buildings... As well as, new Card Production Systems Integration and Major [Host] System upgrade... Project was completed a full Academic year ahead of schedule and under budget...

> University of Chicago - 10 Million in Product and Services, Professional Services, Access Control [HID and AD-400 Locks] and Security, Cameras [VMS] Integration, Mobile Apps, Point-of-Sale [MICROS], Campus-wide Systems Integration, 911 Center with Video Wall, Police Station, LABS and Clean rooms, Transportation [Buses], Rockefeller Chapel, Mass Notification System, etc.

> Florida International University - 4.4 Million in Product and Services, Access Control, Allegion AD-400 [1300] Wireless Locksets, HID Panels/Readers, Elevator Control, Mobile Apps, Campus-wide System upgrade, etc.

> George Washington University - Multi-million dollar Blackboard Conversion, New Campus ID Technology, Campus-wide System Integration, Financial system, Point-of-Sale [MICROS - 250+], Vending [600], Laundry [450], Bookstore, Meal Plans, Access Control [HID Panels/Readers], Security, Off campus vendors [600+], Dining and Catering Services, etc.

> Cal State University Fullerton - Multi-million in Product and Services, Access Control, ASSA ABLOY P2 wireless locksets [1800], new IDCard production systems, Campus-wide System upgrade, DATA PODS, etc.

> Cal Poly Pomona - Multi-million in Product and Services, Campus-wide System Integration, new ID Card production system, Access Control [111 Buildings] proposed*, ASSA ABLOY PoE locksets, etc.

> Stanford University – Multi-million in Product and Services, Campus-wide System Integration, Card Production system, Access Control for Data Centers, NOC, Network Closets, and other Buildings [90].

>Washington State University – Access Control Project with Morpho Readers [12] integrated with Turnstiles’ for Dining Services [Pilot]* Also setup both the Allegion AD-400 and Assa Abloy PoE lockset demo to evaluate.

Others including many Proof of Concept and Special Projects

> Others; Northeastern University, MIT, Notre Dame, Northern Michigan University, Michigan Tech, Cornell University, SUNY, Boston College, Keene State, Indiana University, Indiana State University, Illinois Institute of Technology, University of Indianapolis, University of Wisconsin Stevens Point, UWLA, Wayne State University, University of Michigan, Avalon Bay Properties, CSU, CMU, BYU, UTSA, University of Texas Arlington, Rice University, Baylor, University of Mississippi, University of Kentucky, Washington State University, Baldwin Wallace and many [300] more...

Contact this candidate