Customer Service Sales

Keiko Kobayashi

**** *********** **., *********, ** 95014 cell: 408-***-**** ***************@*****.***

www.linkedin.com/in/keikokobayashi

EDUCATION

Santa Clara University, Santa Clara, CA

Dual Major – B.S. in Psychology, B.S. in Anthropology (GPA: 3.55), June 2019

Academic Honors

Cum Laude

EXPERIENCE

Enterprise Rent-a-Car (Sunnyvale, CA; San Jose, CA) August 2019 – April 2020

Worldwide leader in the car rental industry with over 8,000 locations globally

Management Trainee, Management Training Program

Managed all aspects of rental car business emphasizing providing exceptional customer service

Assigned deliverables to work team to manage day-to-day operations, including customer followup, service agent tasks and monitoring rental reservations

Tracked renter balances and branch expenses to identify areas of cost improvement

Executed marketing and sales plans to increase branch revenues

Top Management Trainee (Sales), February 2019, San Jose International Airport location

Santa Clara University Media Services (Santa Clara, CA) March 2017 – June 2019

In-house University audio-visual department, servicing the campus community

Audio-Visual Technician

Set up computers, monitors, speakers, etc. in a timely, efficient manner for scheduled events and classes

Performed various troubleshooting tasks with classroom computers

SKILLS

Microsoft Office

Basic proficiency in Spanish

EXTRACURRICULAR ACTIVITIES

Maker Club – Santa Clara University

Student club and Maker Lab facility, encouraging creative craft projects using advanced machinery including 3D printers and laser cutters

President, 2019; Secretary 2017 – 2018

Santa Clara University Concert Choir

Soprano, 2015 – 2019

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