VERONICA ANDERSON

*** ******* ***** ******, ***** 75061 C 214-***-****

adednv@r.postjobfree.com www.linkedin.com/in/veronicasanderson

INSTRUCTIONAL DESIGNER LEARNING CONSULANT VOICE OVER TALENT

SUMMARY

A forward-thinking and creative instructional designer uniquely experienced in all aspects of learning: development, facilitation, documentation, and end-user design. Specializes in creating user-centric digital learning that focuses on engaging the end user. Leverages dynamic interpersonal and exceptional organizational skills to deliver the right materials on time and on target to support workforce productivity. A multi-talented professional who is also experienced in voice over projects as well as starting a successful start-up business in a new market.

AREAS OF EXPERTISE

●Learner/User Experience Design

●Design and Development

●Project Management

●Document Management

●Brainstorming

●Storyboarding

●ADDIE, SAM, Bloom’s Taxonomy

●Technical Writing

●Client/Vendor Relations

●Articulate Rise 360

●Policies and Procedure Documentation

●Information Mapping

●Voiceover Talent

●Facilitator

Software Experience: Microsoft Office (including Word, Excel, PowerPoint, Outlook), Articulate Rise 360, Info Mapping, Sharepoint, Adobe, Camtasia, Audacity, Doodly, SnagIt, Walk Me, GoAnimate

EXPERIENCE

National Life Group, Addison, Texas

Instructional Designer, 2020

Created storyboards and developed eLearning content for a flipped classroom environment to help diminish time needed in instructor led training courses. Worked with SMEs to confirm accuracy of content.

Designed eLearning life insurance courses for all levels of the enterprise to enable quicker onboarding of new employees, as well as fill in knowledge gaps for existing employees.

Assigned by manager to review all of team’s courses to give feedback on how to improve the user’s experience.

7-ELEVEN, Irving, Texas

Instructional Designer (Customer Specialist), 2015-2019

Created storyboards and produced and directed videos, including developing and confirming topics/scope with stakeholders, finalizing storyboards, and scheduling all parties for production beforehand. Collaborated with vendors, stakeholders, crew, and talent. Managed production time and store needs. Led post-production tasks, including reviewing product with stakeholder(s), communicating changes to vendor, managing feedback/change requests, and confirming all company standards met in post-production.

Designed e-Learning courses with outside contractor. Developed storyboards and collaborated with internal customer to manage project with vendor and post-production tasks. Established field-facing documentation (job aids). Implemented job aids to review process with vendor or stakeholder and document and manage photography. Reviewed product with stakeholder(s) and operations and quality assurance, managed feedback/change requests, and confirmed all company standards and health code standards met.

●Saved company $70,000 in e-learning development by determining scope and re-aligning with stakeholders on existing training.

●Assisted winning team for Ideation Challenge developing new ways to develop greater digital footprint in all aspects of company (using QR codes to access training videos).

NEOPOST, Carrollton, Texas

Training Manager, 2010-2015

Conducted new hire training and recurrent training. Wrote all content for both new hire and recurrent training. Supervised training employees (current and temporary) and created documentation every year (often twice a year) for each new postal rate change. Met with stakeholders to determine scope and with SMEs to determine appropriate and accurate steps. Managed employee to assist with training events and managed employees who worked with me as SMEs. Supervised temporary work force after hiring. Trained and terminated employees who were under-performing in training.

●Created first manual for all aspects of each call center employee's total job for multiple departments.

●Awarded Employee Excellence Award for creating entire catalog of job aids for all of various tasks for customer service agents, which was later replicated for multiple departments (less than 12 people companywide per year).

●Led Activities Committee. Implemented coat drive in December donating 600 coats/jackets to homeless shelter from only 250 employees.

EMBED INC., Carrollton, Texas

Corporate Trainer, 2009-2010

Researched, developed, and created training documentation (job aids and manuals) for end-users of company proprietary software and POS system. Created, updated, and delivered onsite training program to end-users on how to use the POS system in regard to food sales and prize redemption. Created, updated, and delivered training to management end-users (virtually and on site) on how to generate and translate data from gaming units to increase sales.

●Created first-ever documentation of standard operating procedures and end-user manuals.

●Created a standardized training manual for all technicians to use in the field to ensure consistency in training methods.

●Delivered training internationally, including to the Mall Executives at the Mall of the Emirates in Dubai.

ADDITIONAL EXPERIENCE (Additional details available upon request)

TRIAD FINANCIAL CORPORATION, North Richland Hills, Texas, Learning Specialist, 2006-2009.

KDDB-FM (93.3 THE BONE), Dallas, Texas, On-Air Personality, 2006.

BRINK’S HOME SECURITY, Irving, Texas, Customer Care Trainer, 2003-2006.

ATX TECHNOLOGIES, Irving, Texas, Corporate Trainer, 2001-2003.

AUSTIN WEDDINGS UNLIMITED, Austin, Texas, Owner, 1997-2001.

EDUCATION

CALIFORNIA POLYTECHNIC UNIVERSITY AT SAN LUIS OBISPO, San Luis Obispo, California

B.A., Speech Communication, Minor in Theater Arts

CERTIFICATIONS

ServSafe, through 2023

The Bergerac Company’s Trainer Talk, 2008

University of Oklahoma Experienced Trainer Program, 2006

AWARDS/HONORS

Winner/Ideation Challenge 2018

Employee Excellence Award, 2010

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