Carl W. Burks

**** ******* ***** ** **

Atlanta, GA 30329

(C) 770-***-**** adedn4@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/carl-burks-b459724/ Github: https://github.com/cburks03

SUMMARY

Motivated, team-oriented Data Analyst focused on translating numbers and facts to inform strategic business decisions. Proven history of problem-solving and troubleshooting throughout my career.

TECHNICAL SKILLS

Languages: Python, SQL, JavaScript, HTML/CSS, JSON, VBA Data Manipulation & Visualization: Pandas, NumPy, Matplotlib, Tableau Other: Git, Bash, Microsoft Office Suite

PROJECTS

Pandas Challenge https://github.com/cburks03/pandas_challenge.git

● The purpose of this project is to create a report that breaks down a video game's purchasing data into meaningful insights.

● Python and Pandas library to manipulate data

Final Project https://github.com/cburks03/Final_Project.git

● Collaborated with 3 colleagues to extract NCAA Football and NFL data from www.sports-reference.com through a Python API, transform metrics into usable CSVs, and train a machine learning model to try and predict future NFL success using scikit learn. The results were loaded into a website with data visualizations.

● I was responsible for creating the visualizations and dashboards using Tableau. Python API Challenge https://github.com/cburks03/python-api-challenge.git

● In this project, I used the Python API for https://openweathermap.org/api to visualize the weather of 500+ cities across the world of varying distance from the equator.

● Python, Pandas, NumPy, and Matplotlib were used to manipulate and visualize the data. SQL Challenge https://github.com/cburks03/sql-challenge.git

● Data modeling, data engineering, and data analysis on employee data. I utilized PostgreSQL and http://www.quickdatabasediagrams.com. EXPERIENCE

ADP

Alpharetta, GA

Payroll Service Representative 2014 to Present

• Provides prompt, accurate service and account management in all aspects of clients’ payroll processing functions.

• Manages a client base of over 130 client codes with total gross revenue of over $1.5 million by assisting with payroll processing, calculating wages & gross up, updating tax information, processing wage garnishments, accounting, agency tax notices, tax filing issues and product problems.

• Possesses extensive knowledge relating to department functions, ADP standard operating procedures, rules and regulations and possesses analytical skills to utilize available resources to conduct research and resolve various account and general ledger issues.

• Subject Matter Expert for several teams and projects: CA Wage Statement, OOS, Stellar Service, Tax & Banking Portal, and Yearend.

• Directly mentored several new employees. Provides instruction and guidance to all PSRs on my team plus as needed on daily PSR3 walkthroughs.

• Extensive expertise in all systems used by ADP Resource Payroll department including Clarify, ADP Resource, Autopay/Mainframe, TOPS, SAP/FTS, EV4, RSVP, Netsecure, Smart Compliance Portal, WebAccess, General Ledger Interface, and PMEI.

BANK OF AMERICA

Atlanta, GA

Fraud Claims Analyst

2010 to 2012

• Handled incoming fraud claims for debit card customers.

• Evaluated validity of claims through transaction data, account patterns, and interactions with customers.

• Filed detailed reports of fraud claims, merchant disputes, and ATM malfunctions.

• Made recommendations for prevention of future fraud activity and identity theft. Senior Credit Analyst

2009 to 2010

• Analyzed customer records and credit reports in order to determine that accounts be closed, credit limits reduced or extended based on earnings and savings data, payment history, and purchase activity of customers.

• Arranged repayment schedules based on client’s financial situations and within established guidelines.

• Maintained working knowledge of industry and economic events having an impact on operations.

Inside Sales/Customer Satisfaction Representative 2006 to 2009

• Investigated and resolved a wide variety of customer issues and requests. Performed relevant research and proactive problem resolution.

• Generated over $200k in balance transfers for 3 consecutive months.

• Awarded 9 commendations for exceptional performance in customer service and leadership.

• Track record of exceeding sales targets. Achieved 344.44% of total product sales goals and 142.22% in cash goals.

EDUCATION

GEORGIA TECH: DATA SCIENCE AND ANALYTICS CERTIFICATE A 24-week intensive program focused on gaining technical programming skills in Excel, VBA, Python, R, JavaScript, SQL Databases, Tableau, Big Data, and Machine Learning. Completed February 2020.

UNIVERSITY OF GEORGIA Athens, GA

B.B.A., Business Administration in Economics May 2003

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