Sales Service
Resume:
Curriculum Vitae
Profile Summary :
MBA International Management in progress
Results oriented with a consistent record of exceeding expectations in Project, Program & Business Management.
Excellent presentation and Communication skills.
Proactive personality, Hard worker, Committed with great leadership.
Passionate Managed Service Chief Operation Officer/Program Director with 20+ years of Experience, Seeking to increase profitability and deliver Operation Excellence, with successful records of Achievement as reducing Cost Agile Business Process design and enforcement.
Owner of Business Development, Add-on Sales, Contract, Process, Customer experience, RFP,Process Implementation, Lean Management, More than one Customer Account, Application of Business Intelligence (BI), Over all service Delivery, written communication, Service Desk, and Team Development and build competences.
Multi-cultural environment Experience in Africa, Asia & Europe. Name : Samer Yousef Azmy
DOB : 20th of February 1973
Languages : English : Fluent
Arabic : Fluent
French : Good Understanding, Fair Speaking
email : *****.****@*****.***
Mobile : 002**-*********
044-758-***-****
Driving
License
: International Valid
Work Experience
Huawei Technologies
Duration : Jan 2020 - Current
Position : Huawei Program Director / Fulfillment Responsible Details : Manage Program of XXX Million USD
C-Level Interface (CEO,CTO,CPO)
Directors Interface (Technical, Legal & Procurement)
Owner of all Projects for an Opco (Rollout, Maintenance, Wireless & Fixed
,OSS, Learning Services)
Owner of OpCo KPIs from Delivery point of view
Owner of Customer Success from Strategic level
Owner of Customer Satisfaction and escalation point
Resource Management (Cross culture teams)
Managing overall Project Management solution including the integration of all the sub-solutions in the account
Tender reviews, Scope clarifications
Leading the Project Management from opportunity creation, win strategy and high-level solution definition, solution development, contract negotiation to signing.
Responsible for Project delivery strategy definition and delivery competence establishment.
Leading technical marketing negotiation during the Pre-Sales stage and implementation stage.
Monitoring global market and stability, ensuring that the customer is advised accordingly.
Customer Relationship Management by building of relationships with client stakeholders.
Identification and development of new opportunities for products and services
Served in a lead role on delivery of various Projects in different domains: Wireless,Transmission,Core,IT etc.
Program management (Prepare Budget, Ensure that the project is appropriately resourced with the right levels of experience and expertise, Track Project from conception to completion )
Ensure the execution of the projects in the Programs according to the time schedule
Facilitate effective communications between the teams and all other stakeholders
Supervise Projects progress according to agreed communications and project plans
Customer Support (CS) for Maintenance Service Projects
Acted as liaison to corroborate plans between Partners and support team
Facilitated strong communications between cross-functional teams Duration : July 2014-Dec. 2019
Position : Huawei Managed Service Chief Operation Officer (MS-COO) Details : C-Level Interface (CEO,CTO,CPO)
Directors Interface (NMC/NOC,Engineering, Roll-out, & Operations)
Manage Team of 6 Managers, 16 Team Leader.
Owner of Budget, Revenue, & Profit.
Orchestrates team members work to achieve customer satisfaction and Program's KPIs (engineering, maintenance and financial)
Reviews & Fulfills the contractual commitments, obligations and ensuring customer satisfaction at the delivery. Contract Owner.
Procurement to Payment Cycle Management
Subcontractors Negotiation, and Management
Creation and Owner of Field Service Center
Creates, Executes Managed Service Program organizational structure,recruitment
, work plans and revises as appropriate to meet dynamic Program needs and requirements.
Identifies and hires Competences, Train and Assigns job responsibilities.
C-Level Meeting, including Project Steerco, Operation Review
Manages day-to-day operational Program aspect as overall owner and network O&M daily issues. And follow-up and set targets for Operation Director
Effectively applies International Standards as eTOM, ITIL and Huawei MSUP.
Mitigate and Control different risks.
Apply cost saving approaches for already running managed service / Engineer/Rollout / Swap Projects
Owner of Tools KPIs (Tools for Maintenance and Rollout/Swap)
Owner of OSS Platform including SDM,WFM,OI,ICTOM
Delivery Quality Owner with the quality team.
Responsible for the enhancement and optimization of current managed services projects including delivery quality and methodology, optimization of the following: resources, processes, and teams.
Identifies business development and "add-on" sales opportunities whenever possible.
Analyzes projects profitability, revenue and margins and accountable for project P/L with the PFC (Program Financial Controller).
Accurately forecasts revenue, profitability margins.
Deliver Program forecasts in revenue, profitability,HR plans
Manages day-to-day customer interaction, Escalation and expectations management.
Supports the Managed Service sales force during the opportunities creation, engagement phase, tender preparation, resource dimensionless, solution creation and customer negotiations and contract creation.
Responsible for new managed services projects setup
Supporting the Pre-sales,Sales, Pre-transition and Transition, transformation including the whole project implementation delivery phases for NOC,Field Maintenance, and Spare Part Management.
Duration : Jan 2011 to July 2014
Position : Huawei Regional Office ICT Manager
Details : Regional Office Data Center Expert for Design, Design confirmation
Data Center Delivery Management from customer perspective and Subcontractors selection, control and quality management
Data Center Operation Management
Data Center Operation Processes Creation, Tuning
DCIM (Data Center Infra-Structure Management) Software,Hardware
PUE Optimization Expert
IP/Application Layer Security Designer and Operation
IP/Application Layer Load Balancing Design and Operation
Physical Security Expert Design,and Operation
Orange Business Services – France Telecom Group- Global Customers
: April 2006-Jan. 2011
Position : Orange Business Services/France Telecom / Implementation Manager Details Act as Technical Owner for Very Important Customers (Red Carpet) such as ESA – European Space Agency -, Microsoft, Oracle, PMI, Philips, AngloGold,
Manage Delivery/Implementation for Different Network Technology including CISCO Switches and Routers,BlueCoat Proxy, Firewall Checkpoint and Netscreen, VMWare Virtualization and VMWare Sphere,Alteon Switches/BigIP-F5
Manage Delivery/Implementation Teams for different customer
Manage Delivery/Implementation Teams for Dedicated Customers
Managed Services for Customer network (Management & Migration)
Confirm Process ITIL,eTOM,…. Processes Alignment and Implementation
SLA,KPI Guarding
Geographically Distributed MSC/Data Center Implementations
Implement Telecom equipment for Customers.
On charge of Complex Changes / Migration / Transition Process in Total
Managed Employee Access, Forward/Reverse Proxy Servers
(BlueCoat, Webwasher)
Nokia Hardware and high availability
Scripting
UNDP (United Nations Development Programme)
: June 2003-March 2006
Position : Head of the Technical Assistance Unit
Details Manage ICT Fund Program at UNDP Egypt
Responsible of 7 Projects delivery as a Program Owner
Responsible of New Project Creation and setup.
Coordinate and control delivery/implementation with 7 Project Managers
RFP Creation and Partners evaluation & selection
Followup Partner's delivery milestones
Writing Policy & Formulating new projects.
Working with Monitoring and evaluation officers to write monitoring policy.
Building UNDP VoIP network (16 nodes in 16 different countries)
Administer the Data Center of the ICT Fund(All based on Open Source) (Linux/Apache/Oracle/Oracle OCS,sendmail,bind,SSL )
Program Technical Procurement with concerned teams CISCO
: Dec. 2003 –Feb. 2006
Position : System Administrator
Details On charge of CISCO eLearning Academy in Africa
Linux System Administrator,Oracle DBA
CISCO Academy
WorldPay [ENGLAND]
: Feb. 1999-Nov.2003
Position : Account Supervisor
Details Maintain Integration With payment Servers in UK, and Call-Back checkup, and all other Technical points in online Payment Services
Provide Technical Support to clients and IT staff with local and international clients.
Communicating with Customers, and IT staff
Communication with our Headquarter stuff to settle any problems, and follow up with the part of the work that is done in UK
To handle the meeting with the big clients (prepare, and attend the meeting)
Training the customers, and the stuff for the new payment Tech. One2Host [ENGLAND]
: May 1995-April 1999 (Part Time)
Position : Systems Administrator
Details On charge of Domain Name Servers, mail,ftp servers, customer support tickets,TLD,online domain name registration
Developing web sites for customers “e-learning-book stores-commerce” Education : - Indian School of Management & Studies MBA International Management (2019 - ongoing)
- B.Sc. Computer Science and Information Technology ParkWood University– London – United Kingdom of Great Britain June 2002 (3.23 GPA)
Professional
Certificates
: 1) ITIL Ver 2.0 Certified
2) RedHat Certified Engineer
3) ORACLE CERTIFIED PROFFESIONAL (Oracle
Developer/2000 Master)
4) Certified CCSA (CheckPoint Certified Security Administrator) 5) Certified BlueCoat Proxy Administrator
6) Certified BlueCoat Proxy Professional
7) Certified Nokia Security Associate
8) Network Service and Security for Linux –RedHat- 9) ORACLE 9i DBA
10) NOKIA IPSO Security Administrator
11) NOKIA IPSO High Availability Administrator
12) MicroTrend AntiVirus Administrator
13) Time Management Course – IBM –
14) Attended Organization Behavios and Culture -IBM 15) Creative Thinking and Problem Solving Course IBM International
Conferences I
participate in
: 1) Mobile World Congress (MWC) 2014 – Presenting Huawei MS Service - Barcelona
2) Huawei Annual Service Contract 2014 – Morocco
3) Mobile World Congress (MWC) 2013 – Presenting Huawei MS Service - Barcelona
4) Writer of book “Africa FOSS Book” Published German Government & German Development Fund
5) Internet Governance Forum Workshop Panelist – 2010 Network Security and Management using Open Source
6) Internet Governance Forum Speaker – 2009
Discussing Open Source in Enterprise and Business TCO reduction
7) Idlelo 3 Conference in Senegal–Speaker
8) FOSS Workshop and Training to Libyan Government in Libya 25-28 May 2008 Speaker
9) APNG (Asia Pacific Network Group) Speaker/Facilitator on Security and usages of Open Source.
10) Asia Source II participant– Indonesia 2007- UNDP Egyptian Dalegation Senior/Team Leader
11) Ubuntu/Linux Bug Tracker
12) Shorewall Firewall Tester (most Widely used Open Source Firewall)
Technical Blog I
write
: http://Geek2live.blogspot.com
Total years of Experience: +20 years
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