Engineer Support

EMPLOYMENT EXPERIENCE

Network Support Engineer, Montgomery College, Germantown, MD. January 2017 - Present

•Installing and supporting LANs, WANs, VPNs and teleconference equipment.

•Performing network management by allocating, deploying, coordinating and monitoring of customer systems.

•Maintaining and creating policies, procedures, and processes.

•Providing field support services for all Campuses and staff by installing, maintaining, and supporting all technology infrastructure including, network, server, and client hardware.

•Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.

•Identifying root-causes of operational issues and process inefficiencies.

•Identifying all remote location technology issues, tracking, reporting on, and resolving in a timely manner.

•Executing change requests and troubleshooting systems incidents to provide maximum up-time and minimize time to repair.

•Installing, support, and troubleshooting equipment and software.

•Ensuring that infrastructure networking and computing systems remain available during production hours

•Overseeing the computer network infrastructure for all classrooms, libraries, bookstores, and offices.

Telecommunications, American Systems, Chantilly VA April 2014 - December 2016

•Installed maintained, and repaired cable systems, most often involved with internet services

•Tested and troubleshooted issues with network communication

•Conducted thorough inspections of cable lines to ensure the system is working correctly

•Repair related poles and towers to resolve cable issues

•Installed various support structures, including cable racks, j-hooks, innerduct, and other related structures

•Assisted in ordering and gathering telecom equipment, materials, and supplies

•Documented network by properly routing and labeling both equipment and cables

•Prepared specification of systems and functional analysis (safety, ESD, F&G).

•Provided technical support to Project group

•Documented plans, requests, activities, specifications and reported on them

IT System Analyst/Network security intern, Camtel Yaounde, Cameroon October 2013- March 2014

•Performed forensic analysis of digital information and physical evidence.

•Provided specialized support by gathering, handling, examining, preparing, entering, searching, retrieving, identifying and/or comparing digital and/or physical evidence.

•Performed network security monitoring, analysis, and identification of malicious activities on networks.

•Developed, researches, and maintained proficiency in tools, techniques, countermeasures, and trends in computer and network vulnerabilities, data hiding, and encryption.

•Assisted in the development of the IT Department’s policies and procedures and recommends to management suggestions for improvement.

SKILLS

•Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)

•Well understanding of Bridging and switching concepts and LAN technologies

•LAN/WAN design and implementation using Cisco routers, hubs and switches LAN/WAN design and implementation using Cisco routers, hubs and switches

•Excellent knowledge of laws, regulations, policies, and ethics as they relate to cyber security and privacy.

•Strong verbal and personal communication skills.

•Problem analysis and problem solving

•Strong knowledge of diagnosing and repairing computers and computer networks

EDUCATION & CREDENTIALS

Bachelor of Science in Computer Networks and Cybersecurity

University of Maryland Global Campus, Largo MD

Technical Certifications

Security +, Network + (In Progress)

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