Results-driven Cisco certified network and systems engineer with expertise deploying and maintaining

LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting, and well-versed in providing end user support within diverse environments. Offering exemplary planning, project management and communication talents. Skills

• Routing Protocols: BGP, EIGRP, RIP, OSPF,

IS-IS

• Hardware: Cisco, Juniper, Meraki, ADTRAN, Dell,

HP, Ciena, Ubiquiti, Polycom, ShoreTel

• Operating Systems: Windows Server, Linux

• Analytics and Troubleshooting

• VPN: MPLS, DMVPN, IPsec

• DNS

• Firewalls and Security: SonicWALL, Cisco,

Meraki, Fortinet, Juniper, Palo Alto

• Cloud and Virtualization: Azure, VMWare,

Velocloud, Silver-Peak, SolarWinds

• Programming: Python, Bash

• WAP

• Networking: WAN, LAN, SD-WAN

• Backup and Disaster Recovery

Experience

2019/08 - CURRENT

Network Infrastructure Engineer II / Global Experience Specialists, Las Vegas, NV

• Configured, managed, and evaluated multi-protocol network elements for effective end-to-end communications.

• Demonstrated strong analytical, troubleshooting, and problem-solving skills.

• Demonstrated proficiency in Linux, virtual platforms, and cloud connectivity.

• Demonstrated success in migrating and administering firewalls (Cisco, NetScreen), and network load-balancers (F5).

• Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.

• Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.

• Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements.

• Diagnosed network problems involving combination of hardware, software, power and communications issues.

Las Vegas, NV 702-***-****

adedj5@r.postjobfree.com

www.linkedin.com/in/david-middlebrooks

David Middlebrooks, CCNA

Network Engineer

2

• Collaborated on network development, implementation, and maintenance of routers, switches, firewalls and NAC and WAN optimization.

• Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies. 2014/06 – 2019/08

Premier Help Desk Technician - Tier II / TPx Communications, Las Vegas, NV

• Analysed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.

• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.

• Patched software and installed new versions to eliminate security problems and protect data.

• Documented all transactions and support interactions in system for future reference, and addition to knowledge base.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems, or respond to questions.

• Liaised with cabling infrastructure and PBX vendors, and domestic ISPs.

• Acquired and maintained advanced knowledge of networking protocols, including BGP and EIGRP.

• Analysed, identified, and resolved complex network WAN, LAN, and hardware problems.

• Developed network resources and trained support personnel to provide Tier I support to end users.

• Collaborated with engineering to report issues, manage project deliverables, and provide status reports.

• Assisted with deploying WAN and LAN designs in multi-datacenter configurations.

• Worked closely with customers to identify business needs, including costs and benefits of implementing computing solutions.

2011/07 – 2014/05

DMT Technician / CPI Card Group Inc., Las Vegas, NV

• Decrypt and format data files and deploy updated data to production machines.

• Maintain internal database of completed production data via SQL database

• Troubleshot application and production data issues as well as deploy updated software to printing presses.

• Developed, updated, and organized internal databases to handle and process customers encrypted data.

• Tested programs and databases to identify issues and make necessary modifications. 3

Education

2007/01

Associate of Applied Science: Computer and Electronics Engineering / ITT Technical Institute - Nashville, TN

Certifications

2020/02 Cisco Certified Network Associate (CCNA)

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