Desktop Support Assistant

Experience Summary

Experience Details

Education

Personal Summary

A highly competent and organized system administrator with experience of software installation, administration &compatibility. Hands on knowledge and experience of the maintenance and support of computer systems and networks of both small and large departments. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Well mannered, articulate and able to act as point of contact for colleagues and external clients.

Easy going by nature, willing to work shifts and able to get along with both work colleague and senior managers. Looking for a suitable system administrator position with exciting, innovative and ambitious company that offers room for progression. Twelve years of experience..

Currently working in Regent Educational and Research Foundation as a Technical Assistant. Also part of various online examination of various institutions like IBPS,CAT,CLAT,GATE,DRDO etc.

Worked in Suraksha Diagnostics Pvt. Ltd s as a EDP Executive. Worked in Central Board Of Direct Taxes(Govt. Of India) project as a Resident Engineer. Joined Apex Systems as a Technical Support in 2007 a) Degree:

Bachelor of Technology (Computer Science) with 1 st class from Bengal Institute of Technology& Management, West Bengal, India.

b) Higher Secondary:

Completed from North Point School (CBSE) with 1st class in 2002. c) Secondary

Completed from Julien Day School (ICSE) with 1st class in 2000. Arnab Paul

********@*****.***

Contact No.: 906-***-****

Present Work Status

Area of Expertise

Personal Skill

Personal Details

Currently working in Regent Education and Research Foundation (under West Bengal University of Technology) as a Technical Assistant. Duties:

Responsible for maintaining desktop applications, soft wares, local area network and IT security. Maintaining confidentiality with regard to the information processed and providing on-job-training to new department staff members. Responding to queries in a timely and accurate manner and resolving queries to user’s satisfaction.

Installation and maintenance of all systems within a client’s digital environment.

Responsible for diagnosing & resolving hardware, software& network issues.

Working within a TCP/IP network environment, including DHCP,DNS and Ethernet.

Providing secondary support for LAN administration.

Firewall Administration.

Knowledge of Microsoft Windows client operating systems and Microsoft Office.

Monitoring the progress of third-party maintenance contract suppliers.

Ensuring that support calls are logged and handled effectively and efficiently.

Ensure adequate antivirus protection & solutions are maintained and updated.

Deploying various types of new hardware and soft ware’s.

Desktop Support

System Administration

Diagnosing Hardware & Software Fault

Technical Support

Network Services Support and Management

Firewall Administration

Technically minded

Analytical

Team Player

Languages Known : English, Hindi and Bengali

Address : 4/27 Jatin Das Nagar, Belgharia

City : Kolkata

Pin Code : 700 056

State : West Bengal

Country : India

Contact No. : 906-***-****

Alternate Contact Number : 898*******

Email : ********@*****.***

Kolkata Arnab Paul

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