Sales Representative Customer Service

Sam Ross

Owings Mills MD, *****

901-***-**** ******@*********.***

Summary

Four years working in customer service environment. Proven effective communication skills. Current student-athlete, with the ability to think quickly and adapt successfully to adverse situations. Very competitive and capable of exceling in fast paced environment. Exceptional work ethic, dedication, and leadership skills.

Education

Stevenson University, Owings Mills MD

Bachelor of Science in Business Administration, May 2020

University of Maryland, College Park MD

Bachelor of Science in Business Administration, August 2016 – January 2017

Relevant Coursework

Accounting I&II Business Management Public Speaking

Business Law Economics I&II Business Administration

Finance

Work Experience

Sales Representative NCA Inc. Timonium MD, June 2020- Current

Going to business to see if they have our product or not

Working with a team of reps to better ourselves internally

Talking mask to mask with the business owners to truly see if I can help them out

Sales Associate, Lacrosse Unlimited, Timonium MD, June 2018 -August 2019

Greeted customers and discussed products to market inventory

Individualized the customers’ experiences to identify their needs and find what fits them best

Completed sale at the end of each customer interaction

Monitored inventory to restock and organize products when necessary

Server Assistant, Caves Valley Country Club, Owings Mills MD, June 2018- April 2018

Assisted servers in attending to customers’ needs

Responsible for set up and cleanup of events

Adhered to strict policies and exhibit exceptional professionalism

Maintain clean environment upheld by country club standards

Server Assistant, Southern Social, Germantown TN, May 2016- August 2016

Presented excellent customer service to ensure a quality experience for patrons

Assisted customers whenever the server was occupied

Responsible for closing up and resetting restaurant for the next business day

Coach, True Tennessee Lacrosse Club, Memphis TN, May 2013- August 2016

Coached 50+ middle school aged players, helping them improve and help develop their lacrosse IQ and skills

Mentored children on best practices of balancing athletics and academics

Communicate with parents on progress of child

Developed practice plans and objectives to meet individual player needs

Intercollegiate Athletics

Lacrosse Team Member, Stevenson University, Owings Mills MD, January 2017- Present

Lacrosse Team Member, University of Maryland, College Park MD, August 2016- January 2017

Developed exceptional communication skills under extreme pressure

Managed time efficiently between a 20+ hour lacrosse schedule and full course load

Learned how to work on a team and communicate with them effectively

Earned Honorable Mention All American in 2018 season

Team MVP 2017-2018 Season

Skills

Communication

Work Ethic

Coachable

Professionalism

Leadership

Microsoft Excel

Microsoft Office

Contact this candidate