Manager Project
Resume:
Leander, TX *****
********@*****.***
817-***-**** cell
Cecilia MN Nguyen
Executive Summary
IT professional with extensive background in various capacities specializing in program and project management, ITSM-modelled service delivery, cost efficiency initiatives, operational and process improvements, IT asset and capacity management, software development, and database engineering
Proficient in agile and waterfall project management methodologies, ITIL-based operational service delivery, specifically in Incident, Problem, Change, Release, Configuration, Service Level, Availability and Financial Management. Experienced in ITSM process integrations encompassing evaluation, planning, implementation, execution, governance, business case development, cost benefit analysis, ROI, and incorporation of best practice methodologies on global service and infrastructure initiatives
Results-oriented leader with laser focus on streamlining costs, processes, meeting milestones and driving application/RDBMS development and enterprise implementations projects to successful, under budget, and on time completion. Leveraged technical, business and financial acumen to communicate effectively with leadership, client executives and project stakeholders
Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Application retirements and service delivery efficiency initiatives have resulted in multi-million dollar savings in infrastructure, operational services, maintenance and labor costs
Work Experience
2013– June 2020 DXC Technology (formerly HP Enterprise) Plano, TX
IT Asset Manager/Project Manager
Implemented and managed IT asset management program to track global infrastructure across disparate asset repositories for various projects and reporting across the company
Managed CyberSecurity incidents and tools deployment
Account Delivery Manager – Operational Efficiencies
Managed enterprise level IT infrastructure and application projects: asset life cycle management, datacenter migrations, application retirement, environment shutdowns and other infrastructure-related projects
Interfaced with organization leadership on projects, business and technical consultations on various IT asset and efficiency initiatives
Developed and led organization-wide Performance and Capacity management program
Applied ITIL principles to workstreams and day-to-day operational processes in the areas of service support and delivery for client-dedicated and leveraged (multi-tenancy) environments
2011–2013 Hewlett-Packard Plano, TX
Application Deployment Manager
Planned, coordinated and led release deployments and break-fixes
Developed and directed execution of end-to-end applications integration testing
Collaborated with engineering, operations and PMO teams on various projects across mutliple workstreams
Managed service delivery and operational escalations
2010–2011 Hewlett-Packard Plano, TX
Tech Consultant/Project Manager
Managed several transformation projects involving enterprise network tools refresh/optimization and application monitoring impacting client-facing and HP-internal applications.
Other responsibilities included asset reporting, data governance, liaison between application teams and contacts outside of organization on various collaboration projects.
2008–2010 Hewlett-Packard Plano, TX
Application Lead/Tech Consultant
Led multiple global configuration management application teams supporting geographically dispersed private and leveraged client environments. Hired, trained and mentored resources.
Tested and deployed application release and break-fixes into staging and production environments
Collaborated on various integration projects related to supported applications; spearheaded transition activities of new applications and resource planning
Oversaw application instance build-out and deployments in new regions
2002–2008 Electronic Data Systems Ft. Worth, TX
Web Development Engineer/ SQL Server DBA
Developed/maintained, and led a global support team of a web-based configuration management application with geographically dispersed clients
Developed content and maintained Adobe RoboHelp-based web Help system
Developed automation in support of Windows, web and database hosting environments as well as Mid-Range Environments
Developed Windows-based web tools and applications in ASP, ASP.NET, C#.NET
Resident Technical Writer & Subject Matter Expert on MSSQL Server, MS SharePoint Portal Server and SharePoint Services
Projects & Achievement Highlights
Education
2016-18: Engineered and led an Operational Efficiencies program as part of an organizational cost savings initiative. Reviewed “run” costs, drafted cost benefit analysis, inventoried assets, renegotiated operational service contracts with both internal and external vendors, and managed infrastructure retirements. Drove the high-quality completion of planning, vendor and customer engagement, and execution of project plans to achieve overall milestones, resulting in over $10 million realized yearly operational cost savings.
2014-15: Managed global legacy applications retirement projects. Led global virtual teams working across multiple streams to successful completion. Resulted in $5.2 million realized development and service delivery yearly savings.
2010-11: Managed several multi-client environment application development projects. Employed agile and waterfall approaches per project specifications and client objectives, creating detailed project road maps, plans, schedules and work breakdown structures.
2016 Regis University Denver, CO
Master of Science Information Technology Management
1992 University of Texas at Arlington Arlington, TX
Bachelor of Science Information Systems
ITIL Foundations certified July 2007
Interests
History, community involvement, traveling, keeping up with technology trends, e-commerce, writing, jazz music
Language Profiency
Excellent verbal and written communication skills. Fluent in English and Vietnamese. Native speaker.
References
Available upon request
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