Customer Service Social Media

Amritpal Kaur Samra

#**** **** **. ****** ** V*W 7P4 778-***-**** ***************@*****.***

Quality control analyst, Administrative Assistant, receptionist, warehouse worker

Summary

A Capilano University North American Post Baccalaureate Business Management student, experienced at break apart the managing team at laboratory for six months

Improved customer service skills by dealing with 30 customers a day, while processing cash and credit sales, fluent in English and Punjabi

Demonstrated strong interpersonal skills while working in teams of up to 5 people to complete projects during post-secondary education

Proficient at using MS Office (Excel, Outlook, Word, Ppt.) with an accurate typing speed

Understanding of Project management, strategic management and Human Resource management at Canada

Education

North American Post Baccalaureate Business Management Diploma December 2018

Capilano University, North Vancouver BC

Masters of Microbiology May 2015

Punjabi University, Patiala, India

Bachelors of Medical Science May 2013

Guru Nanak Dev University, Amritsar, India

Employment Experience

Administrative Assistant

Michael St. Clair, Fine Cleaners, Vancouver, BC May 2018-Present

Check and reconcile sales reports, prepare and submit progress reports and other reports to the manager

Billing of orders and produce control sheets, post orders on daily basis

Deal with customers by face and on calls, bring solutions to their problems

Cashier

Buy Low Foods, Vancouver, BC February 2019-April 2019

Deal with customers in busy times with fast pace and very carefully.

Resolve customer’s problems in case they need to replace their purchased items or return back.

Attend phone calls and do cash in –cash out on daily basis in perfect way.

Representative Customer service

Michael St. Clair Fine Cleaners, Vancouver, BC July 2017- April 2018

Communicate with customers on calls as well as by face and do pick and drop of their orders and get them ready before due time.

Check in and Checkout at counter on both time morning and evening respectively and collect all cash and deposits to manager.

Take rush orders as well and get ready with time management and responsibility.

Picker at Warehouse

Amazon warehouse, Delta, BC September 2017- January 2018

Performance in picking orders at peak at Amazon was perfect, with good score.

Trained in both stowing items as well as picking orders.

Customer Service Assistant

Pizza 64 restaurant, Surrey, BC July 2017-October 2017

Engage face to face communications, while talking with customers for long time in order to understand their needs and provide solutions

Provide good customer service by preparing orders accurately and quickly in busy pizza restaurant

Accurately manage cash register, including completing daily transaction reports ensuring balanced till at end of each day.

Laboratory Manager

Modern CT scan, Tarn Taran, India December 2016-May 2017

Ensured timely submission of reports, using MS Excel and high attention to detail to inform the patients about all the tests that were performed.

Followed specific billing services guidelines to collect data and managing sales with deadlines

IT skills

MS Office proficiency: Word, Excel, Outlook, PowerPoint

Accurate typing speed of 50 wpm

Social media familiarity: Facebook, Instagram, Snap Chat

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