Operations Manager

Siatta Smythe

Laurel, MD 301-***-**** ******.******@*****.***

Career Profile

Operations Manager

Strategic and proficient Operations Manager with 20+ years progressive leadership, facilitate human resources compliance, finance, and accounting management experience. Specialization in:

Leadership & Strategic Planning Organizational Development Human Resources Management

Operations Reporting & Analysis

Professional experience

Internal Control Compliance Manager

Branch Banking & Trust (BB&T)

Fairfax, VA

January 2017 – March 2019

Consulted with senior leadership to establish and regulate government compliance to eliminate deficiencies and assure operational integrity.

Developed and reviewed operations scopes and deliverables to perform data reporting and analysis.

Enhanced cross-functional client relationships within the organization to drive strategic finance, accounting, and operations objectives.

Coached, trained and guided auditing team of 10 to encourage timeliness and quality of management reports.

Key Accomplishments

Improved program stability by 3%

Increased corporate audit ratings to 100% compliance

Mitigated revenue losses by 75%

Area Operations Manager

Branch Banking & Trust

Laurel, MD

April 1998 – January 2017

Executed investigations of potential fraud, unusual banking and accounting activities, and ethics violations.

Cross-sold financial products to new and existing clients to maximize benefits and customer retention.

Trained and supervised a staff of 40 associates to impact teamwork, exceptional customer service, and achieve operations goals.

Performed variety of clerical task to make sure operations ran efficiently.

Provided office and administrative support to the team.

Partnered with Human Resources Department to streamline staff recruitment, on-boarding processes, and training.

Key Accomplishments

Recovered over $800,000 in revenue losses

Boost sales of financial products by 90%

Managed and directed internal control audit processes, daily operations transactions, and expenditures for 5 BB&T branches.

Awards and Recognition

Corporate Auditor’s Excellent Audit Score Award, 2016

Washington Region President’s Championship – Distinguished Membership, 2011

BB&T Corporate Auditor’s – Sole Area Operations Officer, 2009

Outstanding Area Operations Officer Award for Maryland, Washington, D.C., and Virginia, 2008

Education & Training

MA, Human Resources Management, Emmanuel College

BA, Sociology, Minor in Economics, University of Liberia

Certified Area Operations Officer, 2006 & 2007

Technology SummarY

Microsoft Word / Excel / Outlook / Power Point / SharePoint

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