Customer Service Representative

Anthony Peterson

Cell: 812-***-****

*****************@*****.***

Summary

Results-focused Logistics professional with strength in Account Management, Domestic and International Transportation and Lean Supply Chain processes. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Logistics and Customer Service knowledge to promote customer satisfaction. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills

Microsoft Word, Excel, Access and PowerPoint

Inventory Management

Logistics

Sales Forecasting

Transportation via truck, rail and export containers

Account reconciliation abilities

National account management

Supply Chain

Experience

International Paper

Terre Haute, IN

Export Customer Account Representative 08/2019 to Current

Led Customer Service team and worked with Account Managers to ensure timely receipt of shipment paperwork, service requirements are met and resolution of financial claims of accounts.

Managed daily movement, reporting, entry and issue resolution for Walmart stores in the states of Ohio and Pennsylvania

International Paper

Terre Haute, IN

Inside Sales Representative 03/2018 to 8/2019

Created Sales tool to calculate potential margin including pricing variables of freight, export commission fees.

Served as liaison between Sales team, Customer Service team and Spanish speaking freight carriers and customers to resolve issues and increase profitability for major retailer’s Puerto Rican store locations.

Provided leadership and issue resolution with Customer Service team moving material via truck, rail and steamship containers.

Utilizing Manufacturing Excellence training and tools, worked with Customer Service, stakeholders to develop a sustainable and measurable business process to improve on-time reporting.

Tested and troubleshot IP Pickup Mobile app that allowed drivers to provide live reporting of material picked up and delivered using cell phone or tablet to provide up to date reporting to customer accounts.

International Paper

Terre Haute, IN

National Accounts Sales Support 10/2008 to 3/2018

Provided analysis and feedback to help improve profitability of existing accounts, bid and secure new accounts, onboarding of additional facilities in retail, document shredding, bag manufacturing, envelope and printing companies.

Led Customer Service team and worked with Account Managers to ensure timely receipt of shipment paperwork, service requirements are met and resolution of financial claims of accounts.

Weyerhaeuser Recycling

Terre Haute, IN

Customer Service Representative 5/2003 to 10/2008

Supported Sales team to work with existing and new accounts to move their recyclable material to internal recycling plants, internal and external domestic and export mills.

Resolved financial claims including short and over-payments, application of funds to improve customer aging.

Coordinated with marine transportation, export documentation, Sales Representatives/Managers to successfully export material into North America, Latin America, Europe and Middle East.

Led project teams to streamline internal processes and procedures.

Education

Bachelor of Science: Business Management: Indiana State University

Languages

Fluent in Spanish & Limited Working proficiency in French

Certifications

Certified Lean Six Sigma Yellow Belt

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