Customer Service Data Entry
Resume:
Lisa Behrens
*** ********* ****** ******, ** ****3 Cell # 201-***-****
Summary
Self-motivated, hardworking professional, seeking a challenging position in an organization that will utilize my diverse skills and provide opportunities for advancement and personal development.
Skills
Microsoft Office Suite (Word, Excel, Outlook, Power Point); QuickBooks 2018; Computer Savvy; Data Entry, Ten Key; Customer Service Professional; Team Player; Personable and Dependable; Self-Directed; Flexible & Reliable; Effective Time Manager
Experience
Fidelity Information Services: Carlstadt, New Jersey
Remittance Processing Clerk October 30,2006-August 6,2019 40 hour week
Sort mail and Scan documents on Opex scanner
Open and process payments for customer accounts
Balance and Reconcile customer accounts
Preparation of internal documents such as correspondence, drafts, memos, emails and reports as required
Prepares outgoing collection notices for negotiable items including but not limited to: bonds, food stamps & foreign items
Communicate with banking and financial institutions regarding account adjustments and resolutions
Researched unidentifiable items to insure customer credit
Performed data entry to create documents to post to customers’ accounts
Knowledge of check processing, including check sorting, exception
processing and return Items
Exchange checks received by mistake with representatives of other banks
Return unpaid checks from correspondent banks, branches, and individual
customers to adjust and balance accounts
Financial Services Glen Rock, New Jersey 2004 to 2006
Item Processing Clerk/Receptionist
Provide support to receptionist area by greeting visitors and answering
phones
Proof and encode return items to the Federal Reserve Bank
Ensure credit to debit transactions were correctly posted to customers’
accounts
Prepare and enter daily log sheets
Education
Bergen Blended Academy Hasbrouck Heights, NJ
Certificate of Completion in Computerized Accounting 2020
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