Customer Service Front Desk

FELICITA GONZALEZ

**** **** ***** *****

Arlington, VA 22204

Email: **********@***.***

Phone: 571-***-****

To be able to obtain a position where I can contribute my healthcare experience, provide the best customer service assistance to all patients, peers, and other employees.

EXPERIENCE

JUNE 6, 2005 – TO JUNE 13, 2020

PATIENT REPRESENTATIVE, INOVA FAIRFAX HOSPITAL

Front desk operations/ Scheduling all types of patient appointments -Payment collection - Insurance Verification Via phone and online. Processed Medical Records as requested.

NOV 2004 – TO MAY 2005

MEDICATION AID, SUNRISE ASSISTED LIVING

Administered prescribed medications to patients as needed, performed basic medical check-ups, updated records, and checked patients’ vitals.

DATA ENTRY CLERK, VERIZON ( NYNEX)

Entered Demographic Information for Business Clients for new and restored Phone lines.

1994-2004

Stayed home to care for my sons.

EDUCATION

SEPT. 1974-JUNE 18TH 1978

F.K. LANE HIGH SCHOOL

BROOKLYN, NY

NYC COMMUNITY COLLEGE

BROOKLYN NY

1978-1979 OBTAINED SOME CREDITS

SKILLS:

TEAMWORK

PROBLEM SOLVING

MOTIVATOR

CONFIDENCE

ACTIVITIES

Reading, writing, and walking

CERTIFICATES:

CERTIFIED SPANISH INTERPRETER

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