Customer Care Service

Vimala Gunaseelan

016******* ********@*****.***

Puchong Selangor

Confident and dedicated individual working 5 years as an IT Analyst/Helpdesk with an environment whose customers are the highest priority. Able to contribute with professional skill for the company direct or indirectly. Loves to learn new things even without experienced while grasping the teaching quickly. Seeking for a position relevant with the working line where competencies and experience could be applied appropriately for the betterment of my career.

KEY QUALIFICATION

Excellent Written and Verbal Communication

People-oriented

Team player

Consistently maintaining a positive attitude and enjoy assisting others

Excellent command of English, Malay and Tamil

Strong analytical skills

Provide well-thought out solutions

Persistent and driven to learn

Highly motivated and enthusiastic always willing to learn and share knowledge

Time Management Skills

Results Driven

People based Skills

WORK EXPERIENCE

Current

Company Name : Atos Origin Services (M) Sdn Bhd ( 5years 3 months )

Position Tittle : Junior – Gain IT Service Desk ( 1years 1months )

: Senior – MHF & MHG Global Support (1years )

: Junior – S&P GLOBAL Support ( 1years 2months )

: Senior – Siemens IT Support (2years)

Responsibility :

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Technical Support.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Troubleshooting

Windows Server

Knowledge in Snow/Servicenow /Nexus/Netpro /Citrix/Avaya/Genesys/CMS /CRM

Assist user with the

* Active Directory (AD)

* Windows 7 / Windows 10

* VDI / VPN / SAP

* Domain Name Service (DNS)

* The Hub issues / Nexus / people Fluent * People Soft

* Simple Access (Intranet )

* URA – Pulse Secure / Zscaler – connection issue

* Workday Portal

* Cisco

ITIL certified on Oct 2018

Industry : IT Service Desk

Date Joined : 13 April 2015

Date Left : Currently working

2. Company Name : Standard Chartered Sdn.Bhd

Position Tittle : Senior Priority Service Banker (Service Banker) – For 2Year

Position Tittle : Customer Care Consultant (Service Banker) – For 1 Year

Industry : Banking Centre

Date Joined : 20 Feb 2012

Date Left : 30 March 2015

3. Company Name : Maxis Sunway Annexe

Position Tittle : Customer Care Consultant

Industry : Contact Centre

Date Joined : March 2010

Date Left : 30 June 2011

4. Company Name : Gallant Guard Sdn.Bhd (kelana Jaya)

Position Tittle : Secretary cum Admin

Industry : Guard Company

Date Joined : April 2009

Date Left : July 2009

5. Company Name : ROBINSONS & CO (mid valley megamall)

Position Title : Customer Service

Industry : Shopping mall

Date Joined : Oct 2008

Date Left : March 2009

Academic Qualification / EDUCATION

Diploma in Early Childhood Education (DECE)

Diploma in Computer Technology (2010) – Incomplete due to Loan issue

School

SPM (2008)

PMR (2006)

UPSR (2003)

Language Spoken/Written

I prefer 10 as the best and 1 as the worse, as such:

Language

Spoken

Written

Bahasa Malaysia

10

10

English

10

10

Tamil

10

1

Here in this concern I was attached with the customer service department. Therefore, I’m involved in Customer Care and Service activities. This is an imperative job, as it needs a high integrity and commitment in executing assignments especially when it comes to Customer Satisfaction aspect. Though I only handle calls, but it does carry a heavy responsibility.

Additional Information

I’m looking forward for a challenging career. I believe challenges bring out the best in me. Facing situations have always stimulated me to think positively, weigh all available options and act firmly on the best solution possible to produce the wanted results effectively and efficiently. This would always certainly motivate me to push myself to the limit to produce the best. I try to grab hold of every knowledge possible with strong believes upon my thoughts and philosophies. I had taken a stand in my life with nothing but confidence and hope. For the dreams and happiness missed and for the vows and promises harboured within and for my parents, I am determined to climb any challenge if god resides in me.

For the aptitude in me to grow, I seek an opportunity.

Others

*Willing To Travel : Yes (have own transport) – D License holder

*Availability : 2month notice

Referees

Relation : Team Lead

1.Name : Ms. Kavi Renuga

Designation : Call coordinator

Contact No. : +014*******(mobile)

Company : Atos Sdn Bhd

Relation : Quality Manager

Contact this candidate