Desktop Support Engineer

Rajeshkannan.R

**/**, ******* ******, *************,

Chennai - 600 124

Email: ****************@*****.**

Mobile: +91-984*******

OBJECTIVE

Committed to taking a challenging career that leads to gain knowledge, experience to apply and enhance the skills, Thereby, to mark my presence and explore myself for the growth of the organization and as well myself.

Skills Summary

Experience in configuring and troubleshooting all types of Desktops & Laptops.

Experience in configuring and troubleshooting of MAC Systems & Laptops.

Installing, Configuring & Troubleshooting MS Office 2016 & 365.

Configuring & Troubleshooting MS Office Outlook 2016 & 365.

Experience in configuring and updating Antivirus at the Host level. (Symantec Endpoint Protection V14.0)

Experience in configuring and troubleshooting all types of Desktop & Network printers.

Experience in configuring and troubleshooting wireless routers. (Dlink, Linksys)

Experience in Video Conferencing devices like (PolyCom & LifeSize) Experience:

MicroPoint Computers Ltd: Nov 2016 – Till date Role: South-Regional IT Engineer (TL) at Client site: Larsen & Toubro Ltd. (L&T) Responsibilities:

Handling IT engineers of the whole South Region.

Managing the Five States like (Karnataka, AndhraPradesh, Telangana, Kerala & TamilNadu) Managing Ten IT engineers are in the South Region, they are all reporting to me on a Daily Basis. Attending the calls locally and through Remote of all South Region using Tight VNC. Arranging VC’s to Multiple Locations like (Mumbai, Delhi, Bangalore, Hyderabad & Mahape) using LifeSize & Polycom devices.

Maintaining the whole IT Assets (Laptops, Desktops, Printers, Switches, Wi-Fi & Routers) Attending Con-Call twice a week with Manager to discussing IT related issues and improvements. Handling the Service desk engine to assign the Tickets to concern IT engineers. Providing the Daily call reports to the senior manager on a daily basis. MCP-7260653

MCP-7260653

COMP0010110

11602

CSCO11650578

CSCO11650578

642-902

ROUTING

MEL Systems & Services Ltd: Dec 2013 – Sep 2015 Role: System Administrator

Responsibilities:

Working on Active Directory Services to create, delete and modify users. Creating a new user on AD

Managing Windows Servers 2003/2008.

Installing & Troubleshooting MS Office 2003, 2007 & 2010. Using Bamboo Sync for Backup utility.

Resolving issues while taking the Backup of Data.

Installing and updating Anti-virus management Symantec Endpoint Protection. Data Recover using a different types of Software's. Managing all kind of equipment like (Servers, Switches & Routers Wi-Fi) Installation of Computer Software's.

Installation of Windows & Drivers.

Troubleshooting Desktops & Laptop Related Problems. Repair and recover from hardware or software failures. Analyzing system logs and identifying potential issues in systems. Attend an appropriate review meeting.

CHS Solutions: Sep 2012 – Nov 2013 Role: System Service & Networking Engineer

Responsibilities:

Active Directory users and groups management.

Assigning Privileges to User & Group Accounts.

Deploy Operating systems, Service packs, and office applications. Configure the New systems by using Ghost Images.

Configuring and Managing Sharing and Security permissions in Server Level. Analyzing, Install, Modify, and Repair PC Software’s. Excellent customer facing skills.

Providing Hardware, Software & OS Support for desktops & Laptops over 100 users. Coordinating with the Network team for all the network related issues and involve by myself to improve the skill sets.

Maintaining, monitoring and scheduling daily backups through Symantec backup exec. Computer Planet IT Solutions: Oct 2010 – Aug 2012 Role: Desktop Support Engineer at Client site: [Larsen & Toubro Ltd. (L&T) - Chennai-TN] Responsibilities:

Troubleshooting of Active directory Issues.

Installation, configuration, and troubleshooting of all the client operating systems. Root cause analysis for critical events.

Attending IT requests like providing Access to share folders, increasing storage quota for user home drives, Server login access etc.

Managing Symantec AV server.

Communicating with vendors for system and server hardware related issues. Attend appropriate review meeting and providing a report. Trouble shooting Network & End user devices.

Installing and troubleshooting of network printers (Hp, Canon, Toshiba, Ricoh) Configuring and troubleshooting Wi-Fi Routers.

Managing & Connecting the VC’s (Polycom Device)

Prepares documentation of systems and software’s related issues for permanent records. Identifying known issues & finding for permanent resolution. EDUCATION

Academic qualifications:

B.C.A [Bachelor of Computer Application]

Technical Qualification:

CCNP - Routing [Cisco Certified Network Professional] at NIIT Chennai.

CCNA [Cisco Certified Network Associate] at NIIT Chennai.

CompTIA N+ [Networking Plus] at NIIT Chennai.

MCDST [Microsoft Certified Desktop Support Technician] at NIIT Chennai.

MCP [Microsoft Certified Professional] at NIIT Chennai.

HSN [Higher Diploma in System and Networking] at NIIT Chennai. PERSONAL INFORMATION

Name : Rajeshkannan. R

Father’s Name : S.Rajaram

Date of Birth : 17-03-1986

Gender : Male

Status : Married

Nationality : Indian

Languages Known : English, Tamil, Telugu

Passport No. : H9107053

DECLARATION:

I hereby declare that the above information furnished is true and correct to the best of my knowledge able belief.

Yours

(Rajeshkannan.R)

Date:

Contact this candidate