Store Manager, certified pharmacy technician
Resume:
Ryan Gagnier
Kansas City, MO
******@*****.***
EXPERIENCE
Walgreens, IL — Store Manager
December 2017 - Present
Oversee front end and pharmacy operations
Develop action plans for improvement based on KPIs
Team member development
Customer complaint resolution
Build relationships with neighboring healthcare facilities
Lead pharmacy performance metrics
Walgreens, IL — Assistant Store Manager
June 2015 - December 2018
Ran front end operations
Planned store seasonal transitions
Developed front end team members
Upskilled peers in pharmacy operations
Walgreens, IL — Certified Pharmacy Technician
June 2013 - June 2015
Processed prescriptions
Prescription problem resolution with insurance companies
Aided pharmacist in daily duties pertaining to pharmacy operations
Trained new technicians
EDUCATION
Aurora University, Aurora IL — MBA
Aurora University, Aurora IL — Bachelors of Health Science
Minors in Biology, Physiology, and Chemistry
About Me
Committed to growth and development of self, peers, and team members. Works diligently with community outreach to create a collaborative environment between businesses and the area it resides in. Enjoys challenging environments.
SKILLS
Change management for multiple operational levels
Team member development
PTCB certified
Microsoft Office and Word
Business / action planning for new programs and operations
Group Communication for internal and external business development
Data and metric interpretation of multiple information inflows to base decision making processes
Interpretation of consumer data
Rational decision making based on consumer and internal needs to spark business growth
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