Customer Service Executive

RESUME - ASWIN KUMAR. J

: No.***, Ellai Amman Kovil PROFILE

Street, Medur, Ponneri-601204, Chennai. To pursue a challenging career and be a part of

: ****************@*****.*** progressive organization that gives a scope to enhance my

: 984-***-****/938-***-**** Knowledge utilizing my skills towards the growth of the

: INDIAN organization and possesses eagerness towards learning. SKILLS SETS EMPLOYEE HISTORY

MIS Reporting OPERATIONS EXECUTIVE

Demand Planning March 2020 – TILL DATE (Caplin Point,Ltd - CHENNAI)

Forecasting and Planning Data collection, consolidation and analytics - MIS etc

Business Improvement Analysis Varies program metrics and reporting - Delivery,Planning etc

Inventory Report Generation Coordination with internal and external stakeholders.

Risk Management Develop presentation materials for executive meetings.

Strategically plan and manage logistics and customer service.

Work with top management and crafting business design of ACEDAMIC QUALIFICATION new products and for emerging markets. 2013 – 2017 (Prathyusha Engineering Analyze data and perform the Demand Planning Activities. College – FIRST CLASS MECHANICAL) Performing the SWOT Analysis, Route cause Analysis for the betterment of Complex Problems.

SOFTWARE PROFICIENCY

SQL EXECUTIVE - BUSINESS ANALYST (Caplin Point Ltd)

ERP(TenX,TCSiON,QAD) April 2019 – March 2020 (LUANDA,ANGOLA - AFRICA)

Advanced EXCEL Working On site for the Installation setup and configuration of

Microsoft Office Suite a Software for customers and users of all cross functional teams.

Analyzed business requirements and provide a end to end LANGUAGES KNOWN solution design over all subject areas.

English, Tamil Gather, organize and analyze required information and DB

Telugu, Portuguese (Working changes to implement customer and/or regulatory CR’s. Proficiency) Elicit customer requirements and document it accurately.

Understand customer’s requirement including business Work flows, functional and technical specification. CERTIFIACATIONS Consult with software team to ensure the agreement system 1. Advanced Database and Querying Information and system architecture principles. 2. Formulas and Functions with sheet Prepare Requirements, business process recommendation.

Create use case diagrams and screen mock ups.

DECLARATION TRAINEE - BUSINESS ANALYST (Caplin Point Ltd) August 2017 – March 2019 (Caplin Point, Ltd - CHENNAI) I hereby declare that the details are Working with stakeholders across the business to ensure the True and best of my Knowledge. User stories are clearly defined and approved for deployment.

Understand the business work flow and troubleshoots queries. DATE : Ensuring the system design is perfect as per the needs of users. PLACE : CHENNAI Gather and interpret requirements from the business.

Interact with stakeholders and deliver a better solution.

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