Engineer Inside Sales

SHAJAN R

********@*****.***

+** – 890**-*****

EXPERIENCE SUMMARY

Around 4 years 10 months of Experience in Inside sales on US and Domestic Market and as a Technical Support for US based companies

Working as Technical Support Engineer in CSS Corp, Chennai from April 2019 to Present

Worked as Internship Trainee in ZappyWorks, Chennai from June 2018 to September 2018

Worked as Business Development Executive in HTC Global Services, Chennai from September 2016 to January 2018

Worked as Business Development Executive in Finatel Technologies, Chennai from July 2015 to May 2016

Worked as Jr Business Analysis in Genisys Group, Bangalore from April 2014 to July 2015

CERTIFICATION PROFILE

NIIT Certified .Net Framework developer

Attended ASP.Net Programming course at Thiagarajar Polytechnic College

Attended Software Testing course at Seed Technologies

Attended Amazon Web Services course at Besant Technologies

CORE COMPETENCIES

Inside Sales

Testing

Cloud

ACADEMIC PROFILE

MCA through Anna University (2009–2012) with 6.6 CGPA

B. Com(CA) from Jairam Arts and Science College

Higher Secondary School from State Board

Secondary School from St. John’s Matriculation

TECHNICAL EXPERTISE

Technology : Public Cloud and Private Cloud

Languages : HTML .Net SQL

Operating System : Windows

Tools : AWS

Web & App Servers : IIS

Technical Support Engineer CSS Corp [Client: Vonage] (April 2019 - Present)

Description: CSS Corp is IT services and premium tech support solutions company to harnesses power of digital, cognitive IT service management to address customer needs.

Roles and Responsibilities:

Incoming calling from US customers about Vonage Phone Service

Get to know the Technical and Billing Issue

Solve the Issue through Phone

Create a Ticket and escalate the issue if not solved

Follow up customers and get positive reviews

Internship Trainee ZappyWorks [Client: Zoho] (June 2018 - Sep 2018)

Description: ZappyWorks build apps and websites that can be accessed by both web & mobile platforms and they are Zoho certified Solution Provider dedicated to providing the best cloud-based solution to our client's every business requirement.

Roles and Responsibilities:

Cold calling to US customers and explain about Zoho Products

Maintaining the Database of the Client.

Get to know the requirement of the clients

Forward Zoho product suitable to clients through mail and fix appointment with the clients for marketing team.

Business Development Executive HTC Global Services (Sep 2016 - Jan 2018)

Description: HTC Global Services is primarily an IT services and IT solutions company with a major presence also in BPS services.

Roles and Responsibilities:

Cold calling to US customers and explain about HTC services

Maintaining the Database of the Client.

Get to know the requirement of the clients

Forward HTC (Publishing/F&A) services proposal / description through mail to the concerned person and fix appointment with the clients for the Demo

Give demo to the client about the HTC (Publishing / F&A) services thru Skype

Send Bulk mails to the unattended clients

Email marketing and interaction with customers

Business Development Executive Finatel Technologies (July 2015 - May 2016)

Description: FinaTel is high-end IT Products & Services Company, specialized in Mobility, Cloud Computing, Telecom, and Finance& Retail Automation.

Roles and Responsibilities:

Cold calling to US and Domestic customers and explain about Finatel services

Maintaining the Database of the Client.

Get to know the requirement of the clients

Forward Finatel products description through mail to the concerned person and fix appointment with the clients for the Demo

Give demo the client about the Finatel services thru Skype / Direct Visit

Worked in client place for their project EEMOD in Kerala for 4 Months

Jr Business Analysis Genisys Group [Client: IBM] (April 2014 - July 2015)

Description: Genisys is the partner for implementing smart and flexible technology solutions that ignite innovation and transform your business.

Roles and Responsibilities:

Cold calling to Domestic customers and explain about IBM Softlayer Cloud solutions

Maintaining the Database of the Client.

Get to know the requirement of the clients

Forward IBM Softlayer Cloud product description through mail to the concerned person and fixing appointment with the clients for marketing team.

DECLARATION

I hereby declare that the above furnished information is true to the best of my knowledge.

Place: (Shajan.R)

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