R. MONICA,

Senior Business Analyst / Product Owner

OBJECTIVE

As a Business Analyst/ Product Owner looking for an opportunity to make a difference by bringing my enthusiasm and expertise to the forefront of a leading company’s business analysis and business decisions.

EXPERIENCE SUMMARY

●An accomplished, highly-motivated Business Analyst/Product Owner with fluent communication, strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen.

●Highly accomplished with a verifiable track record in fields such as requirement analysis and gathering, impact analysis activities, GAP analysis, Business Process Management, E2E Solution Design & Architecture, Development of interactive prototypes and Stakeholder Management.

●6.8 Years of diverse experience as Business Analyst, Solution Designer and Product Owner in Software Design and Architecture.

●Working closely with Business Stake Holders, Solution Architects, BSS/OSS Designers to define business and system requirements.

●Well versed with the methodologies of Software Development Life Cycle, Change Management, Release Management, Development and Testing.

●Rich experience and good knowledge in US/UK Telecom, UK Insurance and Travel Domain.

●Experience in Agile and Waterfall Methodology.

●12 months onshore UK experience with Client Interaction, Conducting Workshops, Stakeholder Management, Project Management, handling client calls and status update.

●Proven ability to identify problem, analyse possible end to end solutions and determine best course of action to meet objectives.

●Good experience in Digital Transformation project & defining the Roadmap for the same.

●Expert in defining & pitching ideas for Product Roadmap and ensuring the Product Backlog is loaded for Scrum team’s engagement.

●Good Working Knowledge on Business/Operations Support Systems (B/OSS) domain.

●Proficient in Time & Cost Estimation. Advanced knowledge of statistical skills.

●Expert in developing an impact assessment model which identifies impact of a business requirement on various functional areas of the application that helps in pre-planning & work allocation of resources effectively.

●Good knowledge on working with Enterprise Architect, SQL Concepts.

●Expert in data modelling & visualization (UML, Wireframes, Use Cases, Activity diagrams).

●Involved in supporting the Coding, Development & Testing of the application. Good in identifying out of box scenarios for Unit, Regression and Integration testing of the developed application.

TECHNICAL EXPERTISE

Elements

Particulars

Databases

SQL, ORACLE, Stored Procedures

Operating Systems

Windows 2000, Windows XP, Windows VISTA and Windows 7.

Tools

Enterprise Architect (Design Tool), MS-Excel, MS- Visio, MS –Axure, Tableau, Microsoft Office tools, JIRA, BASS, SVN, SharePoint, Confluence, RALLY, Excel Macros, Microsoft Visual C++ 6.0, Microsoft Visual Basics

Languages

C#, .Net, C++, HTML, XML, Edifact

Domain Knowledge

Insurance, Telecom and Travel Domain

Legacy System

IBM Mainframe (Keane Certified)

Testing Tools

ALM, Quality centre, SOAP

Certification

Certified SAFe® 4 Practitioner, NetCracker TOMS Order Processing Framework Advanced,

NetCracker TOMS Offering Catalogue Configuration

CAREER SYNOPSIS

Sl. No.

Name Of The Organization

Designation

Job Role

Joining Date

Relieving Date

1

NTT DATA, Bengaluru

( http://www.nttdata.com )

Senior Software Engineer

Business Analyst

15-10-2013

07-04-2017

2

NetCracker, Bengaluru

( https://www.netcracker.com )

Business Analyst

Business Analyst

17-04-2017

20-09-2019

3

Amadeus Software Labs India Pvt Ltd, Bengaluru

( http://www.amadeus.in/ )

Senior Business Analyst

Senior Business Analyst

23-09-2019

Till Date

PROJECT DETAILS

1.Amadeus Software Labs India Pvt Ltd

Project 1:

Project Name

Amadeus Hotel Distribution R&D Feature Team

Client

Amadeus Hotel Distribution R&D Feature Team:

Amadeus works on to create and customize a Central module called the GDS to allow all Travel agencies to search and book hotels of all the hotel chains (major, minor, aggregators and hosted chains). Global distribution System aims at providing automated transactions between travel service providers and agencies.

Methodology

Agile

Role/ Responsibility/ Contributions

1.Working in the capacity of a Product Owner, responsible for:

●Analyzing and refining product requirements

●Defining Sprint /Release objectives and User Stories

●Grooming & maintaining Product Backlog

●Defining delivery plans

●Participate in Portfolio, Program, Product, Release & Sprint planning activities

●Driving Product Deliverables and Business Value

●Communication and Stakeholder Management

●Provide T-Shirt sizing and estimations for Program Backlog

●Data analysis & Business Analytics

2.Involved in all requirement gathering and impact analysis activities. Reviewing Client Requirements and Business Specifications, analyzing the impacts and feasibility, complete Time and Cost.

3.Produce a high-level document outlining the solution to be implemented.

4.Engagement with multiple stakeholders across the company to ensure all processes and requirements were accurately defined.

5.Review the application structure and database design with development and testing teams.

6.Provide support to development by reviewing the Application Design document and testing team by reviewing the Test Cases during development and testing phase.

7.Review the High-Level Design Document [HLD] and Application Design Document [AID].

8.Dealing with all type of technical and production issues with the Domain Knowledge.

9.Handling end to end project from analysis, design, development, SIT, UAT, deployment to contact center support.

2.NetCracker Technology India Pvt. Ltd.

Project 1:

Project Name

T-Mobile US

Client

T-Mobile US:

T-Mobile US provides wireless voice and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and Metro PCS brands and also serves as the host network for many mobile virtual network operators. T-Mobile tops the charts with the fastest speeds and most available 4G LTE. It is America’s fastest growing LTE network. T-Mobile runs the USA’s biggest, fastest and most reliable mobile network coverage reaching majority of the USA population.

Methodology

Waterfall & Agile

Role/ Responsibility/ Contributions

1.Lead in Requirements Elicitation and documentation effort as related to:

●Business processes, Workflow and Data Model.

●End-to-End and System use cases/requirements

●Business rules

●Information model

●Non-functional requirements

●Integration points between systems

●System security requirements

2.Working closely with Business Stakeholders, Solution Architects, OSS Designers to define business and system requirements.

3.Preparation of business analysis documents for internal and external use such as Requirements, Traceability Matrix, Compliance Matrix and Systems Design documents.

4.Analyzing and managing potential solution risks, issues and dependencies with the project technical and management team for proactive resolution.

5.Act as the primary liaison between clients and the project team throughout the project life cycle.

6.Extensively responsible of the following activities throughout the Project Lifecycle:

●Client Engagement, Requirement elicitation, Scope Clarification

●Requirements analysis, Presentations and documentation

●Impact Analysis, Solution & Service Design

●Subject Matter Expert

●Business Process Modeling & Testing

●Project Management Skills

7.Responsible of defining project schedules by developing project plans and specifications, Time & Cost estimations, establishing deadlines, monitoring and tracking all phases of the project/ product lifecycle & deadline, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.

8.Work with Development & Testing teams to Walk-through the functionality of the requirements to be deployed & review the test cases.

9.Support testing in Internal & UAT environment.

10.Worked as a single Point of Contact to design Digital transformation projects, define its digital strategy & technical roadmap.

11.Knowledge of CRM, Order Entry, Product Catalog, Order Management, Product Catalog Billing systems and processes for complex telecom B2B products & services.

12.Involved in the migration activity as the single Point of Contact from Product team and liaising with other impacted teams leading to successful migration.

13.Actively involved in training and mentoring peers and new joiners to team.

Achievements

Have been recognized by the Project Manager for showing extreme interest improving & enhancing major project areas by automating them.

2.NTT DATA GDS Ltd (Formerly Keane India Pvt. Ltd)

Project 1:

Project Name

TMUK and EE Configuration Design

Client

T-Mobile and Everything Everywhere:

EE is the largest and most advanced digital communications company in Britain, delivering mobile and fixed communications services to consumers, businesses, government and the wholesale market. EE has approximately 13,000 full time employees and 580 retail stores, and serves more than 30 million customers across its mobile, fixed and wholesale businesses. EE runs the UK's biggest, fastest and most reliable mobile network coverage that today reaches more than 80% of the UK population.

Methodology

Agile

Role/ Responsibility/ Contributions

1.Involved in all requirement gathering and impact analysis activities. Reviewing Client Requirements and Business Specifications, analyzing the impacts and feasibility, complete Time and Cost.

2.Analyzing System Impacts from the requirement document submitted by the business. Discuss with System owners and clients on the required solution to implement the requirements.

3.Produce a high level document outlining the Configuration changes required using Enterprise Architect.

4.12 months of Onshore experience with responsibility of all aspects of the project from business analysis to plan management, stakeholder engagement and risk management.

5.Engagement with multiple stakeholders across the company to ensure all processes and requirements were accurately defined.

6.Handled designing of various Digital Transformation requirements, liaising its roadmap & ensuring its successful delivery lifecycle.

7.Performed lead + individual contributor role.

8.Review the application structure and database design with development and testing teams.

9.Provide support to development by reviewing the Application Design document and testing team by reviewing the Test Cases during development and testing phase.

10.Review the High Level Design Document [HLD] and Application Design Document [AID].

11.Dealing with all type of technical and production issues with the Domain Knowledge.

12.Handling end to end project from analysis, design, development, SIT, UAT, deployment to support.

Achievements

The project has been awarded as the “Best project of the year” by the client as well as company twice.

EDUCATION QUALIFICATIONS

Class

Institution

Board / University

Marks

Branch

Year

B.E

East Point College of Engineering and Technology, Bengaluru

Visvesvaraya Technological University, Belgaum

81.29%

Electronics and Communication

2009-2013

XII

Kendriya Vidyalaya D.R.D.O, Bengaluru

CBSE

84.2%

PCMC

2009

X

Kendriya Vidyalaya D.R.D.O, Bengaluru

CBSE

92.4%

PCM

2007

PERSONALITY TRAITS

●Expertise on team leading responsibility.

●Mentoring peers within and across teams, helping them to view the application from an architectural perspective by understanding the database design.

●Ability to handle the pressure.

●Strong analytical and critical thinking skills.

●Good public relation skills – relationship building and negotiating.

●Possess good interpersonal, communication and presentation skills.

●Fast learner, dedication & commitment with sincerity & punctuality.

PERSONAL DETAILS

Date of Birth : 17th March 1992

Languages known : English, Hindi, Tamil and Kannada

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Bangalore

Date:

R. MONICA

E-mail ID : adebi1@r.postjobfree.com

Contact Number: +91-889**-*****

Contact this candidate