Engineer System Administrator

Rathnamohan R S

******@*****.***

Mobile No: 996-***-****

Synopsis: Vast experience in Infrastructure Management Service & IT Support for Windows/ AD /Exchange /Lync/

Microsoft365. Effective people management with successful completion of critical projects leading to client loyalty and subsequent renewals.

Summary

Technical Architect in Hexaware Technologies

- April 2012 to till date

Systems Engineer in Connoiseur Electronics Pvt Ltd

- May 2011 to April 2012

Senior Systems Engineer in Precision Techserve

-October 2007 to May 2011

System Administrator in Sathyabama University

-March 2005 to September 2007

Certifications

Certifications

Year

CCNA

May 2007

ITIL V3®

Dec 2016

Hexaware Technologies Ltd. From April 2012 – Till date

Roles & Responsibilities

Team

: IMS – Infrastructure Management Service

Role

: OperationsManager–Microsoft365/Exchange/AD

Duration

: April 2012 to Till Date.

Description: To assess and review the reported vulnerability and penetration test to ensure the environment is secure from external intrusion. Work closely with customer stakeholders ensuring satisfaction.

Achievements

Delivered exceptional outcome during crisis period – Resulting in customer appreciation.

Manage a team of approx.14 level2 and level3 Engineer and ensure that all key metrics of performance as per the Client SLA are met and exceeded.

Set and monitor annual performance goals & objectives, including responsibility for performance appraisals.

Manage the team performance and exceeded the agreed KPI.

Identify the bottle neck in the teams and turned them around through training and SWOT analysis.

Through Incident and problem management through EWS

Worked with employees on career development, compensation planning, creating performance improvement plans, and holding monthly one on one meetings with each employee.

Worked with the Project Coordinator team and assisted implementation of new applications for support to all teams.

Technical Expertise

Managed and led the team for O365 migration from Exchange 2010.

Configuration and administrating Exchange 2010

Administrating Lync 2013

High Availability and Site Resilience (Exchange 2010/2013)

Recovery Methods (Exchange Server/Mailbox/Database)

Setting up Federation trust to Microsoft Federation Gateway

Deployment of DAG & Managing Database

Experienced in cross forest migration AD (Windows server 2008) and exchange 2010.

Domain Migration from windows 2008 to windows 2012.

Group Policy configuration.

Documenting all servers’ information’s as per process.

Ensuring Compliance for auditing purpose.

Expertise in Adding/Changing/Removing users and user group permissions for various sites, updating content & changing navigation.

Organization: Connoiseur Electronics Pvt Ltd & Precision Techserver (Client – Hexaware)

Team

: IMS & STG

Role

: System Administrator

Duration

: Oct 2007 – April 2012

Key Achievements:

Set-up end to end support environment from resource planning, recruitment, training, process creations, Audits for seamless 24X7 support involving multiple technologies.

Roles and Responsibilities:

Installation and configuration of DHCP, DNS, ADS WSUS(Patch updates).

Maintenance and Troubleshooting of Win2003/2000 servers, EPO Servers(Maintains Antivirus centrally – MacAfee virus scan Enterprise version 8.5 protection pilot 4.0.0 console)

Creating infra management document for scalability and asset management.

MIS reports for all server and recording.

Backup and Restore of Data using Backup utility.

Adhering compliance for audit purpose.

Ensure the KPI are exceeded ensuring client satisfaction.

Organization: Sathyabama University

Team : System Team.

Designation : System Administrator

Period : March 2005 – September 2007

Roles and Responsibilities:

Install, configure and troubleshoot Operating Systems, N/W, Software & Hardware on Servers and desktop environment (Windows/Unix)

ConfigureActive directory, DNS, DHCP and logon scripts.

Areas of Experience

People management

Recruit, train and reviews individual performance and ensuring deliverables are adhered well with-in SLA.

Client/Server Environment

Windows (7,8,10,2003,2008, 2012 & 2016)

Data Expertise

àDisaster Recovery

Active Directory Skills

àImplementing & Managing Active directory Infrastructure.

àConfiguration of DNS

àPatch Management using WSUS Servers

Messaging Skills

àExchange 2010

à Microsoft 365

KPI:

Create KPI based on client deliverables and reviews with clients.

Documentation

àWork with stakeholders and ensure all the process are adhered and documented for audit purpose

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