Engineer Service
Resume:
SAM NIKKO K. ILOG
Home Address: *** ****** **., ** ****, Quezon City 1114
Contact nos.: +63-916-***-**** / (02) 781 13 14
E-mail Address: ************@*****.***
Age: 27 years old
Date of Birth: June 14, 1992
PROFILE SUMMARY:
• Productive, well-driven and focused on tasks given
• Congenial with an optimistic attitude, professional dealing with colleagues
• Competitive, goal-oriented, hardworking, motivated and determined
• Fast learner with proven analytical and
communication skills
SKILLS AND PROFICIENCIES:
• Abilities to operate basic Cisco, Salesforce and Microsoft Office
• Knowledge on telecommunications, data, internet, voice and service delivery
• Knowledge on mathematical topics
• Knowledge on order management and customer
service
• Speaks fluent Filipino and English with basic fluency on French and Spanish
ELIGIBILITY:
Electronics Technician
PRC License No. 0009695
Board of Electronics Technician
Electronics Engineer
PRC License No. 0064398
Board of Electronics Engineer
WORK EXPERIENCE:
TPG, Orchid Cybertech Services Inc. (February 2017 to February 2020)
• Provisioning Order Manager, TPG Corporate
Operations Manila
• Managed internet and voice order deliveries for
Australian customers
• Learned about IP-Line/IP-VPN, e-Line, Wholesale
Broadband products and monitored internet speed
and data of customers after service delivery
Emerson Climate Technologies (May 2013 to June
2015)
• Monitoring Service Associate, Emerson Climate
Retail Solutions, Global Service Center, Manila
• Monitored Refrigeration and HVAC systems and
remotely troubleshoot alarming systems, provides
information of alarms and solutions and
recommendations to customers abroad
and provides dispatch service if needed.
Philippine Long Distance Telephone Company
(PLDT) (February 2012 – May 2012 for internship)
EDUCATIONAL BACKGROUND:
Tertiary: FEU – East Asia College (now FEU –
Institute of Technology)
Nicanor Reyes St., Manila, Philippines
BS Electronics Engineering (2008-2013)
Secondary: San Beda College Taytay, Rizal
Highlands Pointe, Taytay (2004-2008)
ACHIEVEMENTS:
• Most Promising Awardee, Emerson Retail Solutions, December 5, 2014
• Employee of the Month, August 2014 to September
2014
• Monthly Perfect A and Top Producer Awardee (June 2013 to August 2013, January 2014 to February
2014, May 2014 to September 2014)
SEMINARS AND TRAININGS ATTENDED:
• Intermediate Refrigeration, Emerson Climate
Technologies, May 2015
• Change Management, Emerson Climate
Technologies, July 2014
• Emerson Values, Vision and Mission, Emerson
Climate Technologies, November 2013
• Basic Refrigeration, Emerson Climate Technologies, May 2013
• Cisco Networks: Bridging the IP World, FEU – East Asia College, September 2012
CHARACTER REFERENCES:
Maria Patricia C. Cruz
Team Lead
Orchid Cybertech Services Inc.
Ruth Alma Jacob
Shift Supervisor
Orchid Cybertech Services Inc.
Kristine B. Calsado
Supervisor
Emerson, Retail Solutions
Joshua B. Ancheta
Professor
FEU – Institute of Tech.
I hereby attest that all information contained herein is true and correct with the best of my knowledge. Sam Nikko K. Ilog
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