Customer Service Pharmacy

Inass Kassab

**** **** **** **.

Mississauga, Ontario L5M 7K8

Phone: 647-***-****

Email: ***************@*****.***

Objective:

I am looking for a full-time job as a pharmacist to help people who seek for medical care by building trust, make connections with patients and upholding the law.

Professional Qualifications:

• Preparing, dispensing and controlling medications accurately and timely for patients

• Checks prescriptions and over the counter medications for therapeutic appropriateness including but not limited to drug interactions allergies, contraindications, dose and frequency, and dosage form

• Patient’s counseling about medications in a friendly and positive manner

• Ensuring that the medication and over the counter supplements inventory levels are adequate to meet the patients’ needs

• prepare and compound creams, ointments and capsules

• Nine years as a Clinical Pharmacist in teaching hospitals

• Providing ongoing training for all new and existing Pharmacy colleagues including technicians and students

• Administers medications to patients by injection

• Providing timely and positive resolution according to patients’ needs and doctors’ requests

• Educates patients on proper medication usage. Answers patient questions about over-the-counter medication and product location. Preserves patient confidentiality

• Adapts, extends, and modifies prescriptions as well as perform specific acts under the delegation or collaboration of a prescriber to the extent permitted by provincial regulations

• Organize dispensary functions and personnel to optimize workflow and manage front shop operations

• Ensure the completion of all pharmacy-related paperwork

• Manage inventory and shrink

• Manage unionized employees and the staff pharmacist(s)

• Resolve staff issues and concerns

• Quick learner, open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment

• Cash register operations

Key Skills:

• Interpersonal skills to build strong working relationships and positive work environment.

• Language skills to communicate clearly and listen carefully in a respectful manner.

• Organizational skills to prioritize, plan ahead, manage time and be punctual.

• Good knowledge with FILLWARE, KROLL and NEXXSYS Pharmacy software

• Excellent leadership and performance management skills

• Proven ability to build the business using community-based marketing strategies

• Strong problem-solving skills including experiences with formulating and executing action plans

• Energetic, friendly individual with can-do attitude and highly effective customer service style

• Computer, math, patient care and member service skills

• Demonstrate warmth, empathy, and compassion towards the customer

• Provide superior customer service to every customer

• Blister packs checking

• Self-directed and able to work independently to meet strict deadlines

• Ability to be a team player in a fast-paced environment

• Leadership to inspire and motivate people to achieve operational goals and objectives.

• Adhere to safety guidelines, policies and pharmacy regulations at all time

• Completed the Take-Home Naloxone in Community Pharmacy program

Work Experience:

Mississauga/Ontario

September 2017- January 2018 Pharmacist at Peace Land Pharmacy

January 2018 – present Relief Pharmacist at Medisystem pharmacy

January 2018 - Present Relief Pharmacist at Loblaws and other pharmacies

April 2018 – Present Pharmacist at Reflex Pharmacy

Academic Qualifications:

Mosul / Iraq -1997

B.Sc. Pharm. Degree from University of Mosul

Ontario / Canada- 2017

Registered Pharmacist in Canada

Licensed Pharmacist Part A with good standings (Ontario College of Pharmacists)

Standard First Aid CPR/ AED level C Certificate

Injections and Immunizations Certificate

Contact this candidate