Customer Service Sales Representative

MARY JANE O. CRUZ

San Mateo Rizal

Email Add: ***************@*****.***

Contact # 096********

Summary;

Motivated oriented sales associate with 10 plus years, verifiable records of excelling in selling technique and customer service, proficient in assisting customer, cashiering duties,display of merchandise and achieving target, collaborating individual who communicates effectively with customer and provide them with accurate product information, increase the customer satisfaction.

Professional Competencies

Achieving target Stock Labeling Direct Selling

Merchandise Display Inventory management Up Selling

Cash Register Operation Negotiating skills Query Response

Technological Skills :

Retail Software

MS-Word-Excel

Internet, Email Social Media.

Professional Experience HAMAC TRADING EST. HAVAIANAS-Dubai UAE

Sales Assistant/December 2016-To April 6, 2020

•Smile, assist, present products and sell to all customer following the customer service standard of the company.

•Achieve revenue target sales

•Operate Point of Sales and handle financial transaction, efficiently and accurately

•Undertake cleaning and housekeeping duties.

•Respond to customer comments, passing on suggestion and referring compliment/complaints immediately to relevant person,

•Merchandise and replenish stock as per guidelines,

•Assist with deliveries and stock handling as per guidelines.

SPRET TRADING LLC-Dubai UAE

Sales Associate/October 2010-October 2016

•Ensure that the customer receives outstanding service providing a friendly environment, which includes greeting and acknowledging every customer.

•Maintaining solid product knowledge and all other aspect of customer service.

•Maintain awareness of all promotions and advertisements.

•Assist in floor moves, merchandising, display maintenance, and housekeeping.

•Assist in processing and replenishing merchandise and monitoring floor stock.

•Participate in yearend inventory and cycle counts.

•Any other task as assigned from time to time by any manager.

TOY KINGKOM –SM Branch, Philippines

Sales Associate/November 2009 – June 2010

•Assisting customers in locating merchandise and answering a variety of question concerning general merchandise.

•Stocking shelves, counters and tables with merchandise thus keeping merchandise orderly and neat in appearance.

•Know the product knowledge.

•Checking inventory periodically to obtain reorder information to replenish stock.

•Informing designated staff member of needs or places orders with outside sales representative within established limits.

•Checking inventory listing with actual inventory on shelf and reports discrepancies to supervisor.

•Setting up promotional display, making sign, or arranging merchandise on counter or tables to promote sales.

EDUCATIONAL BACKGROUND:

2OO1 –2002 Institute of Creative Computer Technology – Philippines

Course: Office Management ( Undergraduate )

1997 – 2001San Mateo National High School – Philippines

Diploma – Secondary

PERSONAL BACKGROUND:

BIRTH DATE: 07 June 1984

BIRTH PLACE: San Mateo, Rizal, Philippines

NATIONALITY: Filipino

***Character references available upon request

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