Customer Service/Receptionisy

NORHANEAH DECAMPONG

Doha, Qatar **************@*****.*** +974********

——- CUSTOMER SERVICE AGENT/ RECEPTIONIST/ ADMIN ASSISTANT —— Service-oriented and Quality-driven with more than ten years of experience in domestic and international area

WORK EXPERIENCE

Customer Service Agent

Mannai Corporation QPSC / Qatar

May 2015 - May 2020

Work and Responsibilities

• Assigned in UK/Turkey/Germany/Italy

Visa Application Center (VFS GLOBAL)

• Provides customer service assistance for

document requirements, inquiries and

needful matters for visa application.

• Performs applicants’ fingerprints

registration in the biometrics system.

• Fielding telephone calls, emails, queries

and applicant complaints.

• Tallying daily reports, cash reports and

banking.

• Responsible for staff attendance summary

and job rotation.

• Responsible for preparing, completing,

and processing all forms with regard to all

applicants information, ensured all

information was 100% accurate, verified

and recorded, made changes to database as

necessary.

Branch Associate / Branch Appraiser

Palawan Pawnshop & Money Exchange / Philippines

December 2010-February 2015

Work and Responsibilities

• Accountable for the daily, weekly and

monthly end reports regarding branch

operations and productivity.

• Responsible for customer service and

complaints.

• Provides training, recommendations and

performance evaluations to junior staffs in

regards to operations and policies as

required.

• Promoting and marketing the branch and

its products.

• Appraising customers jewelry gold and

ensuring high level service.

• Maintained accuracy of balances of cash,

stock and sales inventory.

• Responsible for store opening, ensuring

all equipment is well functioning and

securing branch safety.

EDUCATIONAL ATTAINMENT

Bachelor of Science in Business

Administration Major in Management

Mindanao State University - Main / Philippines

2005-2010

Professional Education Curriculum

Western Mindanao State University-ESU/Philippines

2013-2014

Master of Business Administration

Ateneo de Zamboanga University / Philippines

2014

SKILLS

Multi Task Management

Microsoft Office Efficient

Hardworking, Energetic and Flexible

PERSONAL DETAILS

Age : 32

Marital Status : Single

Nationality : Philippines

Visa Status : Working Visa with NOC

Language : English, Tagalog, Arabic (reading only)

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