IT Technician

Joseph Lokker

*********@*****.*** • Indio, California • 760-***-****

IT Technician

Knowledgeable and dedicated professional with hands-on experience in enabling organizational growth through information technology management initiatives, while enhancing productivity of underperforming areas. Expert at diagnosing, repairing, and maintaining hardware and software components to ensure the smooth running of computer systems. Excellent at installing and configuring computer hardware and being the primary point of contact for IT support within a company. Articulate communicator with credible history of cultivating and maintaining positive collaborations/partnerships with clients, key stakeholder, and senior management to realize organizational goals.

•Troubleshooting

•Problem Resolution

•Cross-Functional Collaboration

•Operations Management

•Strategic Analysis & Planning

•Hardware & Software

•Process/Performance Improvement

•Customer Satisfaction

•Analytical Thinking

Career Experience

Shift Lead, Walgreens, 82-955 Ave 48 Building B, Indio, CA 92201 10 Years

Utilize exceptional skills and supervise store assets, steer/coach team members, and instruct customers on current products to accomplish business goals. Leverage in-depth knowledge and efficiently resolve concerns with customers, vendors, and team members to ensure seamless workflows. Deploy proven expertise and collaborate with team and administer project to ensure in-time completion.

Implement best practices and analyze, troubleshoot, and report problems with store equipment to enable achievement of full business potential.

Applied remarkable efficiency and excellently discovered areas of improvement associated with merchandising.

Performed outstandingly and attained appreciation from colleagues.

Network Administrator, Power2Innovate, 1060 E Washington St # 115, Colton, CA 92324 6 Months

Established and maintained on-site computers and network in business and lab setting by using credible proficiency. Administered business email account to streamline communication process. Executed detailed understanding and provided comprehensive advice to prospective clients on benefits of training.

Served well and managed establishment of A+ certification curriculum to accomplish desired outcomes.

Implemented vigorous techniques and motivated students to develop and optimize interest in IT.

Education

Bachelor of Science in Information Systems Security,

ITT Technical Institute San Bernardino, San Bernardino, CA

Certification

CompTIA A+ Certified

Technical Proficiency

Windows 7 Windows 8 Windows 10 Linux Mint 60 WPM Speed Hardware Basic Networking Troubleshooting

Professional Development

Youtube Gained basic knowledge of video editing and process of creating/uploading online content. Musically inclined as all music was produced in house.

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