Customer Service Office Staff
Resume:
Remelle Williams
Inkster, MI 48141
****************@*****.***
EDUCATION:
Baker College, Auburn Hills, MI
Echo/Cardiology (May 2004)
Southeastern Paramedic Academy, Troy, MI
EMS/Paramedic Training (July 1996)
EMPLOYMENT HISTORY
Botsford Hospital, EMD Certified 911 Dispatch, 2014 - present
Call taker
NEV dispatch
Henry Ford Fairlane Medical Center, Phlebotomy Coordinator, Dearborn, MI – 2009 - 2015
Scheduling for lab assistants/management
Resolving issues with orders of specimens
Training lab assistants
Time keeping for lab assistants
Attending staff meetings/going to continuing education seminars
Conducting quarterly & yearly evaluations to lab assistants
Managing the stat lab/over-seeing specimens are ordered correctly before sending to main campus
Patient blood tests
St. John Health Providence Hospital, Inpatient Phlebotomist, Southfield, MI – 2006 - 2009
Responsible for drawing all inpatients and completely daily labs
Administrative - Phlebotomist functions – IV technician – ER – Labor & Delivery
Quest Diagnostics, Phlebotomist/ER Technician, West Bloomfield, MI – 1996 - 2005
Phlebotomy – Customer service – Data Entry and various office functions
Float phlebotomy – relocated to Atlanta branch – Trained new office staff in office procedures and drawing techniques
Team Leader
Huron Valley Hospital, Phlebotomist/ER Technician, Commerce, MI – 1995 - 1996
Patient blood draw
Processed blood draw and sent to lab
Detroit EMS, EMS Technician, Detroit, MI – 1993 - 1995
Provided emergency medical services to various local hospitals in the Metro Detroit Area
Military, Military Police, United States Marine Corps, Honorable Discharge - 1980 - 1987
Responsible for security securing the base and all personnel
SKILLS AND ABILITIES:
Certified Phlebotomist
CPR Certified
Customer Service Skills
Phlebotomy
Train Employees
Mysis/Sun quest/Care plus Epic
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