DESIREE LEMUS

*** ******* *** ******* *****, FL *2119 305-***-**** adeb0q@r.postjobfree.com

SKILLS & ABILITIES

Positivity

Bilingual (Spanish)

Communication

Organization

Attention to Detail

Multitasking

EXPERIENCE

CUSTOMER SERVICE AGENT, Nashville Downtown Hostel Jan 2020 – May 2020

Direct experience with crisis situations and maintaining a calm, safe environment for every client. (i.e. alcohol induced emergencies, tornados)

Responsible for reservations, client inquiries and concerns, processing documents and payments, recommendations, and in-processing briefings.

WELLNESS ADVISOR, Massage Envy Aug 2016 – Sep 2017

Educating and enrolling customers in an international wellness program while ensuring an excellent experience for members/guests through attentive service and a positive attitude with a focus on customer service.

Effectively resolved customer complaints and scheduling errors while upholding the Massage Envy brand’s core values of optimism, excellence, and integrity.

HONOR GUARD, United States Air Force Feb 2012 – Jul 2015

Represented Wing Honor Guard to educate 500 families on the air force core values – Integrity, excellence, and service.

Led teams of 5 to 26 completing 32 funeral, retirement, and promotion ceremonies.

LOADMASTER, United States Air Force 2010 – 2015

Responsible for the loading and offloading of 300k+ passengers and 12 million pounds of cargo, coordinating with organizations all over the world including challenging temperaments

Assisting passengers inflight, instructing them on emergency equipment, exits, and procedures, as well as ensuring inflight comfort.

EDUCATION

CULINARY ARTS, Miami Culinary Institute

Certified in Culinary Arts Management Operations and Chef Apprentice

MASSAGE THERAPY, Blake Austin College

Certified in Massage Therapy

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