Customer Service Sales
Resume:
Christiano Ferreira
Objective
My goal is to obtain a position in the Canadian retail industry using my exceptional customer service skills to help your company achieve its goals.
Education
ILAC College: Service Excellence for Business Diploma 2018- 2019
University Candido Mendes – Administration Degree 2015-2016/Brazil
Experience
E- commerce Sales Associate - Mercado Livre, 2016-2017
Rio de Janeiro, Brazil
Facilitated the buying and selling of products
Communicated with customers to ensure they were satisfied with the product
Retained customers through responding in timely manner with continued support.
Volunteer- Conforto (Senior Home Facility) 2014 - 2015
Rio de Janeiro, Brazil
Cared for elderly people in the asylum in Rio de Janeiro
Supermarket cashier/supervisor called Your Independent Grocer Vancouver/BC 2019
• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge)
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
Skills
English, Portuguese, Spanish
Java, HTML, Microsoft
Office (PowerPoint, Excel, Word)
Basic computer repair skills
Video editing using the Sony Vegas program
Video creator to entertain people
Making and creating games (Unity, Blender)
Played basketball for 5 years
5850 Granville St,
Vancouver, BC
V6M 3C7 Canada
**************@*****.***
INSTAGRAM @christianorsf
Contact this candidate