Christiano Ferreira

Objective

My goal is to obtain a position in the Canadian retail industry using my exceptional customer service skills to help your company achieve its goals.

Education

ILAC College: Service Excellence for Business Diploma 2018- 2019

University Candido Mendes – Administration Degree 2015-2016/Brazil

Experience

E- commerce Sales Associate - Mercado Livre, 2016-2017

Rio de Janeiro, Brazil

Facilitated the buying and selling of products

Communicated with customers to ensure they were satisfied with the product

Retained customers through responding in timely manner with continued support.

Volunteer- Conforto (Senior Home Facility) 2014 - 2015

Rio de Janeiro, Brazil

Cared for elderly people in the asylum in Rio de Janeiro

Supermarket cashier/supervisor called Your Independent Grocer Vancouver/BC 2019

• Ensures cashier/merchandising staff comply with all store policies and operating procedures

• Trains cashiers/merchandisers in job functions

• Provides on-going guidance and instruction

• Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge)

• Answers inquiries regarding location of product, rainchecks, etc.

• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)

• Promotes the CSI Survey

Skills

English, Portuguese, Spanish

Java, HTML, Microsoft

Office (PowerPoint, Excel, Word)

Basic computer repair skills

Video editing using the Sony Vegas program

Video creator to entertain people

Making and creating games (Unity, Blender)

Played basketball for 5 years

5850 Granville St,

Vancouver, BC

V6M 3C7 Canada

305-***-****

adeaqm@r.postjobfree.com

INSTAGRAM @christianorsf

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