Scrum Master & Agile Practitioner

SUMMARY

Certified Scrum Master, Agile Practitioner, and Project Manager, with over a decade of experience leading and managing successful execution of large, complex enterprise projects (USD$100+ million) - across industries and functions, including IT, Education, Financial Services, Engineering, Oil and Gas, etc.

EXPERIENCE

Agile Coach / Scrum Master

JPMorgan Chase & Co., Houston, TX

[10/2018 – 12/2019]

Scrum Master, on critical high value Hardware (Racks, Servers & Storage) testing, certification and support projects.

Fostered Value-driven delivery, Stakeholder engagement and Team performance, and helped the team and Product Owner to establish transparency and priorities.

Managed the access, permissions, connection (iLO, iDRAC, etc.) & security for all test hardware, including wiping and re-formatting storage on all Hardware Engineering team equipment at the organization’s 3CMC lab.

Project Managed the procurement (Order Management, Purchase, Deliver, Install) process for over 160 Racks ($100 million plus) from global vendors (HP, Dell, etc.).

Implemented and administered automated Jira creation, and responsible for reporting through JQL-Scripts, documents, dashboards, and portfolio management on Atlassian Jira, Confluence, etc.

Led Scaled Agile Scrum of Scrums stand-ups and planning meetings for the Cybersecurity compliance automation initiative across the various CTC PMR Work streams.

Led the Configuration Management and Testing Frameworks teams on Agile implementation of cybersecurity compliance and MVP demos.

EDUCATION

University of Houston

BSc Information Systems, Cum Laude

2005

CERTIFICATION

AWS Certified Cloud Practitioner (CLF)

AWS, 2020

Agile Certified Practitioner (PMI-ACP)

Project Management Institute, 2020

Certified Scrum Professional - Scrum Master (CSP-SM)

Scrum Alliance, 2017

Certified Scrum Professional - Product Owner (CSP-PO & CSPO)

Scrum Alliance, 2017

Certified Scrum Master (CSM)

Scrum Alliance, 2016

Project Management Professional (PMP)

Project Management Institute, 2007

TECHNOLOGIES

Agile FDD Kanban PMI SAFe

Scrum SDLC TDD Waterfall

Apache AWS Azure Confluence

CSS HTML iDRAC iLO JavaScript

Jira JQL MS Office/O365 MS Project

MySQL .NET PHP Pulsar PuTTY

Python Remedy SharePoint SQL

Sudden Impact TFS XHTML XML

Program Manager, HP Documentation Lab

Hewlett Packard, Inc., Houston, TX [09/2015 – 10/2018]

Managed the Documentation Lab responsible for building, managing and supporting Documentation Releases for Commercial and Consumer Desktops, Laptops and Mobile Devices across the HP Global Organization.

Lowered outstanding issues by 30% yearly, with no gating issues, for the duration of my tenure.

Implemented the migration of the Documentation Lab’s SharePoint, Outlook and Shared Folder content to HP’s new O365 environment.

Led Agile projects to develop and migrate various proprietary publishing, provisioning and monitoring tools to HP IT approved data center and AWS hosts.

Provisioned processes and methodologies to provide tracking for the Global Issues Tracking System deployed across the Organization (including Pulsar, IRS, Sudden Impact, etc.).

Oversaw the successful development, and implementation of tools and processes, that resulted in a steep rise in productivity and efficiency.

Program Manager / Account Manager

Fortis Cloud Solutions, Houston, TX [11/2013 – 09/2015]

Lead role in developing the organizations products and services, resulting in increased Sales by 25% and higher customer satisfaction indices.

Managed mobile, responsive and other cross-platform CRM (MS Dynamics, Krawler, CRMNext), ERP and LMS cloud solutions (Azure & AWS) projects for various clients, globally, including Quick Service Restaurant Chains, Financial Services Firms, Oil and Gas, Software and P2P Services Start-ups, etc.

Project Managed several SaaS projects, including:

Created mobile application (presence, menu and ordering), ERP, CRM and LMS Cloud solutions for café chain, with 28+ locations (Azure).

Cloud based ERP, CRM, KMS and Project Management module implementation for a Houston-based IT Consulting (SAP) firm. Managed development of web portal and self-service mobile application (AWS).

General Manager, Head of PMO & Digital Initiatives

Bakrie Telecom, Jakarta, Indonesia [11/2009 – 10/2013]

Program Managed the successful launch of the organization’s mobile data brand, and related products and services in 21 major cities and 20,000 distribution points across Indonesia.

(USD$25+ million; Duration: 18 months; 120+ member cross functional team, MS SharePoint, TFS)

Project Manager on Oracle Identity and access Management, as well as SAP MM Module implementation projects across the organization. (USD$1+ million; IT Infrastructure)

Program Controller on large Telecom Infrastructure project to construct 800 EVDO BTS and upgrade 2000 1X BTS to EVDO. (USD$60+ million; 15 months; Telecom Infra (OSS); 80+ member CF team)

Managed the installation of Huawei’s Online Charging (OCS) and Electronic Loading (e-Load) systems, and provisioning new hardware in the Network Operations Center (NOC). Significant improvement and increase in the organization’s network reliability and, it’s electronic recharging activities and capabilities for over 15 million data and voice subscribers. (USD$12+ million; 8 months; Tokenized Payment, EDI; 50+ team)

B2C `Customer Account Management' mobile application - Self-service application to enable customers to register their number and manage their accounts online via any device (SharePoint Server/Azure/.NET).

B2B Online Store - one of the first responsive web portals with an integrated mobile application, in Indonesia - to provide sales and subscription services, including couriered COD sales, and product pick-up at various company owned stores throughout Indonesia. With an uptime SLA of over 99%, the portal supported over 10 million yearly transactions for 6 million subscribers and total transactions over USD $30 Million. Awarded Best Digital Campaign for Indonesian Telecom, 2012.

Led management, design and development efforts for the organization's Over-the-top (OTT) Entertainment Portal (mobile application and web portal). Complete entertainment portal providing subscription and pay per view options for Music, Movies, Videos, Live TV, Radio and Games. Launched in 2012 and has since logged over a million downloads and over half a million users.

Head of PMO & Marketing

WiSolve Wireless Solutions, Houston, TX [10/2006 – 10/2009]

Lead role in setting up the new start-up organization's sales, marketing and PMO operations in South East Asia, and managed the organization's PMO, digital marketing, and branding strategies.

Web Application Services Manager

University of Houston, Houston, TX [10/2001 – 09/2006]

Managed all web-based Content and Learning management systems, application and related services for the University’s College of Liberal Arts and Social Sciences (CLASS).

Developed the department’s products and service offerings and created the processes involved with providing digital content college-wide.

Senior Development Consultant, Web Technologies

CGI Group Inc., Houston, TX [07/2000 – 08/2001]

Developed custom Enterprise Resource Planning (ERP) solution for CGI’s HR department, enabling HR Team to match qualified consultants with opportunities across the organization.

Senior Development Consultant, Web Technologies

Cambridge Technology Partners., Cambridge, MA [01/2000 – 08/2000]

Led requirement gathering and analysis team on the development of an On-Line Reservation System for Netjets.com (Berkshire Hathaway Group).

Led Requirement gathering for Commerce One B2B SCM System for Trader Joe’s Supermarket Chain.

Consultant, Web-based Application Development

PlanetWebz, Inc., Houston, TX [10/1998 – 01/2000]

Project Lead on a web-based extranet end-to-end paperless application management solution for the Human Resource Departments of a consortium of five leading Hospital/Healthcare Systems across the United States.

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