Manager Engineer

Toan T. Nguyen *******@*************.***

**** ******* **. ********, ** 94506 415-***-****

Experience

Peatalk Technology – San Francisco, CA March 2020 – Present Co-Founder and CIO/CTO (temporary placeholder)

Temporary stepped in to set vision and lead products and services development toward 5G monetization

Building a Customer Success organization and Go-2-Market strategies geared toward 5G adaptation and transition

Leading the Platforms Engineering organization continuously building mmWave, 5G RAN, RRU, BBU roadmap

Providing technology vision and strategy for future products and enhancements

Leading the CIO organization with clear strategies and visions enabling business growth

Maximizing users’ QoE and productivity by introducing new innovative productivity and communication platforms

Manage deployment projects globally valued over $10m each project

Customer engagement at every stage from Pre-Sales to Customer Success transition

Structuring commercial agreements including joint-venture. revenue sharing and various other sales agreement

Lead Legal organization ensuring agreements compliance with revenue recognition practices, regulations and maximizing Customer Success in the partnership

Salesforce.com – San Francisco, CA May 2016 – March 2020 Sr. Network Operations Manager

Network Operations Manager

Led a team of 10 employees and 4 contractors globally, monitoring and supporting the Salesforce global network including global datacenters, network hubs, private as well as public cloud environments with AWS

People and Talents leadership with thoughtful, mindful and empathy

Built talents and knowledge to automate transition and support public cloud with AWS using Terraform and Python

Spearheaded IT Network Operations automations initiative journey building framework, talents and knowledge as well as operational utility integrations between InfoBlox NetMRI with Python programs using GitHub repositories

Ensured operational processes are consistent between the global Engineering, Deployment Operations teams

Served as Incident and Change Manager, ensuring quality and integrity of changes and Incident Management discipline

Accountabled for the Salesforce’s global Network’s Vulnerability SLA at 99% consistently

Eliminated Sev0, 1 and 2 incidents from failed Capacity Mgmt process in 1 year with new tools and revamped processes

Minimized network exceptions by continuous improvement processes, projects and Change Management feedback loop

Maximized QoE for users by close partnership with Real-Estate Services, set direction on scalable Wireless services with revamped monitoring exhibiting realistic KPIs with clear insight, improved foresight with leading indicators

Set Network Operations Standard Operating Procedures (SOP) for assets controls, audit and management

Deployed and maintained a Business Continuity Plan that ensures IT systems resources 99.99% SLA in all conditions

Developed yearly budgets and formulating yearly projects according to business requirements and objectives

Provided technical leadership to global teams supporting Cisco’s wireless, routers, switches, firewalls and ISE as well as F5 BigIP LTM, GTM and Palo Alto Networks NextGen firewalls. Including AVI Networks network-load balancers Chevron, USA – Houston, TX September 2011 – May 2016 Global – Network and Security Operations Team Lead

Managed a team of 8 employees and 4 contractors globally, monitoring and supporting the global network 24x7

Responsible for the enterprise outsourced NOC monitoring over 16000 devices globally

Led ongoing enterprise Information Protection programs ensuring devices, processes and policies compliance to the various enterprise infrastructure security standards as well as industry best practices and regulations, i.e. FERC, SOX, SANS, etc.

Hosted weekly global team meeting to review outstanding incidents, projects status, and reviewing ITSM KPIs

Authored and enforced IT Standard Operating Procedures to establishing assets control, audit and management

Deployed and maintaining a Business Continuity plan that ensures IT systems resources 99.99% SLA in all conditions

Developed yearly budgets and formulating yearly projects according to business requirements and objectives

Managed a global firewall migration project of more than 600 firewalls from Cisco ASA to Palo Alto Networks platforms

Provided technical leadership to global teams supporting Cisco Nexus, Catalyst, ASA, ASR, etc. F5 BigIP LTM, GTM and Palo Alto Networks NextGen firewalls

Designed and engineered the enterprise global security infrastructure including Cisco ASA, Palo Alto Networks NextGen Firewalls, Steel-Belted Radius (SBR) Aruba Networks and F5 BigIP LTM, GTM and APM Vinmar International – Houston, Texas September 2009 – September 2011 Sr. IT Infrastructure Manager

Terremark Worldwide, Inc. (a Verizon company) – Dallas, Texas April 2007 – September 2009 Sr. IP Architect

NEC Unified Solutions, Inc. – Dallas, Texas June 2005 – April 2007 Program Manager

Sr. Network Engineer

Smith & Associates, LP – Houston, Texas June 2000 – June 2005 Global IT Manager

Sr. Network Engineer

Skills

Management and Leadership

Proven strategic and tactical infrastructure leader. Developing talents, succession planning and performance management

Formulate and implement IT business processes according to ITIL frameworks

Lead projects in Service Improvement Program (SIP) to determine opportunities for enhancement

Formulate and manage projects to determine Service Quality Planning (SPQ)

Formulate Information Technology Service Continuity Management (ITSCM) plans and design

Manage all components of Service-Level Management to ensure highest level of service delivery

Formulate and lead infrastructure enhancements and technology refresh projects annually

Provide leadership and vision for a global Operations and Site-Reliability Engineering (SRE) teams

Data and metrics focus exploiting infrastructure and people weaknesses as feedback loops to continuous improvement

Next steps driven with the objective of optimizing MTTR, MTBF and MTBSI

Establish and manage Steering-Committees to set infrastructure road-map strategy Education and Trainings

Python training April 2020

Agile Scrum Master Training August 2018

Palo Alto Networks – PCNSE7 July 2016

Palo Alto Networks – Accredited Configuration Engineer (A.C.E) July 2015 Project Management and Capital Stewardship (CSOC) – Chevron's proprietary PMP for IT program March 2014 Lean Six Sigma training May 2013

Self study – Houston, Texas – ITIL Version 3 Foundation July 2011 ITSM Academy – Dallas, Texas – ITIL Version 2 Foundation January 2008 University of Texas at Dallas – Dallas, Texas – Project Management/Leadership July 2006 EliteCircle – Dallas, Texas – Management and Leadership Education June 2006 Houston Community College – Houston, Texas – CCNA CCNP June 2002 University of Houston – Houston, Texas – MIS August 1998 – May 2001

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