Project/ Program Manager, Network Infrastructure Deployment/ Delivery

Career Objective

Seeking a Project/ Program Management position within a PMO that highlights my technical, administrative, organizational, and leadership skills, while increasing opportunities and project growth. I hold over 30 years of experience providing service delivery products with a focus on meeting the needs of the customer.

Skills

Network Infrastructure Deployment

Construction Project Management

Change Management

IT Project Implementation

Fiber Network Deployment

Vendor Management

Wireless Project Deployment

Service Delivery Management

Telecom Project Implementation

Work Experience

Program Manager, Security and Resiliency Organization • Apex Technologies – (for Dell Technologies) 10/2019 – 5/2020 • Austin, TX

Provided Project/ Program Management for Dell Technologies within the Security Resiliency Organization’s Program Delivery Office. Supported activities and initiatives related to Investigations Team, Product and Applications Team, and Physical Security Teams. Created Program Charters, Project Scopes, Project Plans, and Tracking documentation.

Successfully implemented the creation of a new document repository in an instance of Oracle Web Client.

Provided Project Management support for Corporate COVID-19 Global Response.

Completed a Alarm Monitoring Center migration into a Global Operations Center within 30 days, 60 days ahead of schedule which was to be completed within 3 months.

Network Service Delivery & Provisioning Program Manager • WiPro – (for Google Fiber)

11/2017 – 10/2019 • Austin, TX

Provided Service Delivery Program Management of non-organic dark fiber builds for MDU deployments.

Provided Service Delivery Project Management of Network Centralization deployments. Provided Change Management oversight to facilitate adherence to implementation standards and process improvement.

Proactively monitored risks, issues, and scope, ensuring the appropriate level of priority, visibility, and escalation. Managed vendors for procurement and technical resources.

Completed 57 Fiber builds to expand the network footprint in Atlanta, GA ahead of schedule and completed 26 power augmentation projects in 11 markets.

Designed new power distribution solution for power augmentations within leased space colocations.

Regional SMB Sales Consultant • Vyve Broadband • 2/2017 – 11/2017 • Central US Market

Provided consultative approach to Small and Medium Business units for communications requirements and product solutions. Provided businesses services for Internet, Hosted Telecommunications, VoIP, POTS, WiFi, and Cable Television with a focus on Unified Communications consultation for business. Managed customer accounts in multiple markets across Oklahoma, TX, Arkansas, and Wyoming. Provided documentation tracking and manages sales metrics to meet quota. Managed sales process to provide highest level of customer service and satisfaction.

Project Manager / Principle • For Telecom • 7/2016- 2/2017 • Various Locations - Texas and Hong Kong

Provided Installation Services for Access Control and Security Systems in the Wireless Shelter Environment

Provided implementation of complex technical projects for Verizon Wireless within the VZW NEC/MSO environments to provide Carrier Class Ethernet services. Proactively monitored risks, issues, and scope, ensuring the appropriate level of priority, visibility, and escalation. Provided weekly progress reporting and any supporting data.

Project Manager, Carrier Order Management • Spectrum (Charter Communications) – Emerging Carrier Services • 7/2015 – 7/2016 • Coppell, TX

Conducted customer and management briefings concerning operational decisions, and scheduling requirements. Managed cross-functional teams, including Construction, Engineering, and Operations to facilitate customer acceptance of Network Services. Services included HSPS fiber based ELAN network deployments, and Internet Access. Provided a hand-off from Sales, taking ownership through Service Activation. Lead critical client escalations.

Project Manager / Principle • For Telecom • 10/2014 – 7/2015 • Various Locations – North America

Developed processes for the implementation of SCADA OSP network deployments over Fiber Optics, RF Microwave, and Leased line solutions as a contract consultant for Entergy Power. Managed implementation of complex technical projects for Cisco Advanced Services and Verizon Wireless within the VZW NEC/MSO environments to provide Carrier Class Ethernet services. Proactively monitored risks, issues, and scope, ensuring the appropriate level of priority, visibility, and escalation. Provided weekly progress reporting and any supporting data. Managed vendors for procurement and technical resources.

Project Manager, Complex Order Management • Time Warner Cable - Business Class

10/2013 – 10/2014 • Coppell, TX

Managed cross-functional teams, which included Construction, Engineering, and Operations to facilitate customer acceptance of Network Services. Services included fiber based ELAN network deployments, Unified Communications, Internet, Multi-Site MPLS and Virtual Private LAN topology, High Speed Packet Services, and Video services. Developed relationships with Regional Service Providers Out-of-Market Network deployments.

Technical Project Manager • AT&T • 4/2013 – 10/2013 • Dallas, TX

Service Delivery Project Management in support of Ethernet to the Cell Site projects over GigaMAN, HSPS, and Metro-Ethernet platforms. Managed transport growth and new construction projects to support connectivity from serving MTSO to Serving Wire Center providing end to end deliverables to the shareholders. Proactively monitored risks, issues, and scope, ensuring the appropriate level of priority, visibility, and escalation. Managed cross-functional teams, which included Construction, Engineering, and Operations to facilitate customer acceptance of Network Services. Lead critical client escalations. Utilized TIRKs, WFA, and Express Ticketing.

Project Manager, Field Operations • Airband Communications • 10/2011 – 1/2013 • Carrollton, TX

Provided Unified Communication solutions from Broadsoft and GENBAND Switch platforms to customer premise locations via Point-to-Point radio last mile transport. Provided engineering/ design walk-through meetings with customers, Property Managers, and Building Engineers. Supported Operations/Sales departments by providing line-of-site RF feasibility engineering.

•Managed multiple site order projects and provided implementation coordination with the customer for service activation.

NSS Project Engineer • Mycom-USA • 3/2011 – 10/2011 • Richardson, TX

Designed and implemented cellular service and site augmentation of GSM/ 3G/ ETTCS platforms. Provided and documented employee training for best practices in DS1 augmentation of GSM sites. Provided Circuit Design and co-ordination with internal and external providers with Mutual Carrier Service Agreements and Customer briefings on routing of services.

Provided audits of aggregation circuits to affect cost saving of over $1.2M across a four state market.

Police Officer • City of Forest Hill • 5/2010 – 3/2011 • Forest Hill, TX

Protected life and property and enforced laws. Provided direction to businesses on physical security access and control. Established and maintained relationships with citizens, co-workers, managers, and various agencies. Utilized extensive verbal skills and physical force in non-compliant/high tension situations.

Operations Manager • TW Telecom • 5/1994 – 11/2009 • Fort Worth, TX

Managed Fiber Network new Market construction builds, as well as, Network Expansion of Fiber Network within the Market. Responsible for Regional construction and maintenance of Fiber Backhaul Network within the Market. Coordinated Fiber Network and collocated facility builds with LEC, Carrier, and CATV providers. Managed construction and implementation of Colocation Facilities. Managed third party and customer installation within the Managed Colocation Facility. Provided Project Management on all projects related to the deployment of telecommunications and data infrastructure; including Central Office/ Colocation construction and augmentations, Customer Premise service implementation, and Long Haul services. Managed deployment of Unified Communications solutions from Central Office SONUS Switching Network over Carrier Class IP Transport and SONET Backbone to customer premise locations utilizing Metro Ethernet Transport systems and OC-N facilities. Provided daily use of both verbal and written communication skills, including the ability to interact with all levels of management, and managed client expectations. Provided training of technical team in methods, procedures, and OSHA/corporate safety policies. Designed/maintained circuit layout records & coordinated changes with National Operations Center. Managed all customer generated Change Requests and implemented Process/ Change Management procedures.

Obtained the higest Network Validation Test ratings of any market in the company.

Managed the ground up design and build of a new Central offfice and Colocation facility in Greensboro, NC.

Managed the ground up build out of a new Colocation and warehouse facility in San Antonio, TX ahead of schedule and below budget.

Education

Samuel Clemens High School - Schertz, TX

Training & Certifications

Global Knowledge – PMP Boot Camp

BICSI Institute – Project Management

BICSI Institute - Advanced Project Management

BICSI Institute - FO101 Fiber Optic System Design

BICSI Institute - BICSI Connect Network Cabling

Certification

U. S. Navy - Various Electronics/Electricity

U. S. Navy - Various Leadership/Management

Texas State University – Project Management Fundimentals

Member of Project Management Institute

BICSI Institute - Telecommunications Project Management

BICSI Institute - Designing Telecommunication Distribution Systems

BICSI Institute - ITS Design Fundamentals

BICSI Connect - Network Security

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