Customer Service Sales

Adrienne C. Rath

Supply Chain Management/Business Operations

**** ********** ****, ***** *****, GA 30005

770-***-**** *********@*****.***

https://www.linkedin.com/in/adrienne-rath-24401517/

Professional Profile

Trusted leader with 15+ years of experience delivering results in supply chain inventory management, planning, replenishment, product life cycle management, forecasting, and supplier management, and customer service. Partner with Sales to promote growth and profitability, providing analytics and strategy advisement. Technically savvy problem solver accustomed to working in a fast-paced environment, using data to influence and drive decision making with continuous improvements. Experienced with recruiting and training to build expert teams focused on achieving results, increasing customer satisfaction, and enabling sales growth. Ambitious and self-driven individual with high standards that cares about her work, the company, customers, and the people around her.

Business Intelligence & Data Analysis

KPI Metrics & Scorecards

Project Management

Strategic & Demand Planning

Efficiencies & Customer Service

Forecasting & Inventory Control

Procurement & Logistics

Operational Excellence

Manufacturing Distribution & Retail

Professional Experience

EMILIA PERSONAL CARE, Roswell, GA • January 2018 to May 2019

Director of Supply Chain

Drove and improved overall supply chain processes and costs through efficient order management, forecasting customer service, scheduling, system maintenance and good judgement. Built trusting relationships with customers, sales, business partners, and internal functions. Set production and shipping priorities, negotiated and enforced contracts, implemented process improvements and recruited plant personnel. Aligned inventory plan to support sales plan and drive revenue. P&L responsibility for 3PL freight, inventory and warehousing.

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Accomplishments:

Reduced import container cost by 55% and total warehouse spend by 6%.

Realized $200k in freight savings over nine months and reduced freight increase by 3%.

Created an ongoing revenue stream for dead stock. Sold 52 pallets in three-months.

Streamlined Walmart reporting and created a procedure for setting production and shipping priorities.

Reduced customer deductions including OTIF by 50%, saving the company $500K annually.

VERITIV (FORMERLY UNISOURCE WORLDWIDE), Norcross, GA • July 2006 to January 2017

Manager Inventory Management (2007 to January 2017)

Directly managed a team of 20 inventory analysts responsible for the flow of inventory from global and domestic packaging suppliers to end users. $98MM of on hand inventory across 160 warehouses supporting $3B sales revenue. Continuous improvement YOY managing highly seasonal business with customers like Amazon, enabling sales growth and increased profitability. Established optimal forecasting and business rules for inventory replenishment and exceptional service. Change management leader during acquisition and integration with competitor.

Accomplishments:

Collaborated with sourcing and suppliers to launch three national private brand programs over a two-year period. Directed suppliers in the transition resulting in minimal obsolescence.

On-boarded over $100 million of new strategic customer business. Created a project launch template that reduced total execution time by 50% and increased accuracy to meet deliverables and customer expectation.

Reduced sales rep managed inventory by 50% and millions of company dollars at-risk for D&E.

Automated fill rate RCA.

Change Management Accomplishments (over 18 months):

Drove the establishment of new internal processes with service level agreements among cross functional teams, implemented system enhancements, and re-trained customer service team nationwide.

Redefined and streamlined all inventory coordinator processes over a seven-month period.

Collaborated with operations and sales teams to consolidate 30 warehouses without service interruption.

Created and implemented the training program used to integrate the company to one replenishment system.

Grew inventory analyst team from five to 20 members and coordinator team from seven to 20 members.

Cross-trained analysts and transitioned 850 vendors across legacy systems for complete integration.

Sr. Analyst Inventory Management (2006-2007)

Order and vendor management, supported the centralization plan for purchasing and inventory management that resulted in the implementation of a single replenishment system (ERS) and consolidation of five regional centers.

Accomplishments:

Collaborated cross functionally to transition, launch, and assign 800 Facility Supplies vendors.

Designed and implemented a workload optimization strategy for the facility supplies and packaging teams.

Reported weekly service failure RCA with corrective actions and identified optimization opportunities.

SIEMENS ENERGY & AUTOMATION, Norcross, GA • October 2002 to July 2006

Demand Analyst

Focused on improving KPIs related to delivery, planning, inventory and turns by way of monthly forecasting for three plants in the US and Mexico (4,263 skus/$8.5MM). Led Pre-S&OP meetings and deployed network replenishments.

Accomplishments:

Increased forecast accuracy 15% in four months from 58% to 73% against an industry standard of 65%.

Led weekly backorder reduction meetings, resulting in $150K reduction over four months.

Created scorecards, aligned ERP, MPS, and forecasting database, and set min-max to achieve 98% service.

NORTEL NETWORKS, Alpharetta, GA • April 2000 to October 2002.

Contract Manager / Project Planner & Scheduler

End-to-end management of orders, including materials and job milestones. Managed major accounts ($160MM) and SME for NPI. Tracked margins and resolved DSO, CIP, and market inventory issues.

Accomplishments:

Increased inventory turns by 74% and decreased freight cost by 15% by initiating the use of 3PL.

Data analysis resulting in $5MM of billings during a critical period of industry and company decline.

Increased customer on-time delivery performance from 40% to 92%. Reduced 95% of return material orders.

Led project that reduced inventory in Nortel-owned warehouses by $100K.

Technical Expertise

SQL & Business Objects for data mining and analysis, FGS forecasting software, former APICS member

ERP & systems: Priority, ERS, AS400, SAP, BaaN IV, OMNIS, IDA, ComTrac, PLANS, Unibuy

Proficient MS Suite: Excel, PowerPoint, Access, 360, including Vlookup & Pivot Tables

Quickbooks – Performed all accounting and bookkeeping for a small S-Corp

Education

Buffalo State College, SUNY • Buffalo, NY Bachelor of Science Degree: Mathematics • May 1999

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