KATHIE M MONROE
Alcoa, TN ****1
Phone: 865-***-**** Email: **********@*****.***
Ability Summary
Excellent customer service skills
Effective communication skills
Ability to multi-task in a fast paced environment
Detail oriented
Organizational skills
Employment History
Administrative Assistant
08/2017 - 03/2018
Combes & Corum Group Llpc,The
Knoxville, TN
Developed, managed, and monitored records
Answered and directed phone calls
Problem solver
Provided administrative support to owners
Claim Processing
04/2016 - 03/2017
Vdart Inc
Louisville, TN
Processed commercial and foreign claims
Updated existing data
Retrieved data from the database and electronic files as requested
Assisted and analyzed problems
CASHIER-CHECKER
04/2006 - 12/2015
WALMART
Knoxville, TN
Listened to customers’ questions and concerns, and provided answers or responses
Provided information about products and services
Cleaned and maintained work area
Money handling
Administrative/Processing
06/2014 – 06/2015 Re/Max Knoxville, TN
Developed, managed and monitored records/documents
Inbound/Outbound calls
Updated and created spreadsheets
Coordinated calendars for meetings
Machine Operator/Quality Control
06/2010 – 07/2014 Green Mountain Coffee Knoxville, TN
Maintained machine in operation
Checked quality of cups
Cleaned and maintained line
Followed safety procedures
Administrative Assistant
08/2000 – 10/2008 Realty Executive Associates Knoxville, TN
Developed and maintained database of contacts
Answered and directed calls
Assisted agents with computer program
Order office supplies and schedule and coordinated meetings
Skills
Microsoft Office, Word, Excel, PowerPoint, Outlook, Adobe DM
Education and Training
Issuing Institution
Location
Degree Received
Course of Study
South College
Knoxville, TN
1 Year of College or a Technical or Vocational School
Medical Assistant
References Available on Request