Customer Service Manager

David Sánchez

***** ** *** ***** *****, Florida, 33186. ****************@***.*****.***

Summary

Reliable student eager to contribute strong knowledge of Mathematics acquired over successful academic career. Promote student confidence and academic success through hands-on tutoring and individualized support. Expert in Spanish and Mathematics and skilled at sharing knowledge, concepts and abilities with students of all ability levels. Strong communication and planning skills. Problem Solver.

Skills

Group and individual instruction

Pool operations

Safety training

Personable and friendly

Active listening

Confidence building

On-demand tutoring

Experience

Augustana University January 2019 - May 2019

Academic Service Tutor

Sioux Falls, SD

Instructed small groups of students in key subject concepts.

Attended all scheduled sessions and maintained open hours for general availability.

Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time.

Provided one-on-one tutoring sessions in Mathematics and Spanish, which helped improve test scores by 20 points on average.

Helped students understand rules of Spanish language and how it differs from English.

Instructed students for methods to read, write and speak Spanish language.

Augustana University June 2018 - May 2019

Language Institute Tutor

Sioux Falls, SD

Supported student by identifying and addressing specific concerns.

Conducted tutoring for student in secondary educational environments to help improve grades and achieve Spanish language fluency.

Discussed studying strategies and recommended courses of action to help student meet writing goals.

Communicated with parents and students in courteous and respectful manner to facilitate confidence and trust in tutoring program.

Guided students through various steps in writing process including, brainstorming, researching, outlining, writing, revising and publishing.

Built student self-confidence by working through stages of Spanish concepts and using positive reinforcement techniques.

Reviewed, evaluated and marked assignments and examinations.

Augustana University March 2018 - May 2019

LTS Office/Water Assistant

Sioux Falls, SD

Assessed student behavior and academic achievements to determine continued eligibility for program.

Engaged with students to help them acclimate to and become comfortable in pool.

Encouraged students to practice swimming strokes to improve technique and skills.

Worked one-on-one with special needs students, delivering guidance and reassurance.

Kept equipment in good working order with frequent inspections and minor repairs.

Monitored behaviors for safety violations and took steps to prevent further violations.

Augustana University March 2018 - May 2019

Online Retail Company Manager

Miami, FL

Engaged with clients to offer good customer service. Timely replying and supporting in problem solving situations.

Communicated professionally with customers.

Earned skill of entrepreneurship.

Dealt with Disappointment when losing money on a product.

Practiced book keeping skills.

Experienced buying and merchandising.

Self-Employed May 2019 - May 2020

Education and Training

Augustana University August 2017 – May 2019

Bachelor of Arts: Engineering Physics, Mathematics (Transferred) Sioux Falls, SD

Miami Dade College June 2020

Associate of Arts: Mathematics (In Progress) Miami, FL

Expertise in Mathematics and Spanish

Adaptable nature

Critical thinking skills

Relationship Building

Problem Solver

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