Quality Assurance/Control Technician

Joanne Phung DeJongh

Hinckley, Ohio 440-***-**** ***********@*****.*** LinkedIn/in/phung-dejongh

PROFESSIONAL SUMMARY

Results-oriented specialist with experience in Quality Assurance, Quality Control, in a manufacturing and processing environment. Creative problem solver, thorough, detail-oriented, with background in scientific testing. Work well with others. Team player, highly proficient in establishing rapport with managers, peers, and subordinates to derive solutions.

COMPETENCIES

AS9100D Quality Systems Internal Audits

Documents Control Record Retention

Corrective/Preventive Action System

Test and Inspect Extruded Rubber Compound

Refined manufacturing operations along every step of the supply chain to improve productivity, quality, and efficiency

Diagnosed and remedied root cause of problems to ensure minimal of production losses

Inspected and tested incoming, in-process, and finished products using ASTM Specifications

Lead and supervised production laboratory

CERTIFICATIONS

National Career Readiness Certificate-ACT WorkKeys NCRC Database Clinic: MS Excel HTML Essential Training Insights on Software Quality Engineering Java: Testing with JUnit Programming Foundations: Software Quality Assurance Project Management Foundations: Quality

SUMMARY OF QUALIFICATIONS

Test-Software update and changes

Process Quality Improvement

Water Quality Testing

Customers relationship Management

Math and Science Instruction

Quality Assurance Forging Process Audit

Convert files to electronic format

Prepare and Analyze Production

Organize and Implement Safety Standards

Laboratory Testing Cement/Concrete/Rubber

Excellent Interpersonal Skills

Set up Automated Clearing House (ACH)

TECHNICAL SKILLS

Software Applications : Oracle, BranchNet, ClientWorks, Microsoft Word

Excel, Outlook, PowerPoint, QuickBooks

Program Languages: Jovial, FORTRAN

Operating Systems: Microsoft Office 2013, UNIX

Phung DeJongh

Hinckley, Ohio 440-***-**** ***********@*****.*** LinkedIn/in/phung-dejongh

EDUCATION AND LICENSURE

Master Course Work in Education - Cleveland State University

Bachelor of Science, Physics - University of Massachusetts

PROFESSIONAL EXPERIENCE

ManPower, Seven Hills, Ohio 2017 to Present

Howmet/Arconic Forging

Quality Assurance Technician

-Document Control Record Retention

-AS9100D Internal Audits

-Corrective/Preventive Action System

Durox Company

Quality Assurance Technician

-Test and inspect extruded rubber compounds using Rheometer, tensile, and density

-Operation of durometer – Shore A: Calipers, snap gauge, shrink gauge, scale

-Receive and inspect material using Excel and Oracle

Stratos Wealth Partners, Akron, Ohio 2016 to 2017

Administrative Assistant

-Set up new investment accounts using BranchNet and ClientWorks

-Opened, maintained, and update existing accounts

-Set up Automated Clearing House (ACH) transfer to and from bank

Cambridge Education Group, Cleveland, Ohio 2015 to 2016

Science Instructor

-Provided science enrichment

-Assisted students with math and science instructions

Raytheon Electronics Systems, Andover, Massachusetts 1998 to 2002

Quality Assurance in Software

-Maintained and upgraded Patriot Radar Test Software

-Ensured and documented changes to test software

-Coordinated with hardware engineers to allow software better capabilities

-Monitored the scanning of Patriot Radar

Hawaiian Cement, Honolulu, Hawaii 1992 to 1997

Quality Control Supervisor

-Performed the quality control of over 1,500 tons of cement produced daily

-Conducted safety training to prevent loss of productivity

-Prepared operation inventory reports Environmental Obligations

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