Customer Service Support

Viviana Rivera

***** ****** **** ***** ******* SC 29841

(803) 341- 2748

****************@*****.***

Education ~

Poughkeepsie High School, Poughkeepsie, NY 12601

● Graduation Date June 2017

Dutchess Community College, poughkeepsie NY 12601

● Fall 2017 to December 12

SUNY Oneonta, Oneonta NY 13820

● January 2018 to December 2018

Experience ~

New Horizons Resources Inc

DSP (direct support professional), Poughkeepsie NY 12601 June 2019 - January 2020

● Support individuals with developmental disabilities/autism to achieve fulfilling lives in their local communities

● Help them get back into the community and be able to have their independence

● Assist with bathing

● Assist with eating/medication

● Assist with transportation

● Companionship

Dunkin’ Donuts

Barista, Poughkeepsie NY 12601

August 2019- February 2020

● Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments. Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customer

●

Market Fresh, Poughkeepsie, NY 12601

Customer service

October 2015- January 2016

● supports customers by providing helpful information, answering questions, and responding to complaints.

● Tended to customers needs

● Price check

● Responsible for properly handling money

Kmart, poughkeepsie, NY 12601

Cashier/customer service

January 2016- August 2017

● supports customers by providing helpful information, answering questions, and responding to complaints.

● Tended to customers needs

● Price check

● Cashier

Chuck E Cheese, Poughkeepsie, NY 12601

Party Hostess

August 2013-December 2013

● Hoste parties

● Serve Food

● Responsible for handling merchandise area

Achievement

● National Society of High School Scholars: 2017

● Dean's List at Suny Oneonta Spring 2018

Volunteer Experience ~

● National Honor Society- “senior night out” Poughkeepsie NY 2016

● San Marcos Elementary School- Tutoring English, Bluefields Nicaragua 2014 Internship ~

● Community Action Center: 2016-17

Extracurricular Activities ~

● Dutchess County Regional Chamber of Commerce, Career Action Center Program: 2016-2017

● Chamber Foundation Inc., Leadership Connections: 2016-2017o

● Yearbook: 2017

● Multicultural Club: 2014

● Eel Project:2014

● Community Action Center Internship

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