Professional Goal

A mid to high level operations role, combining my extensive organizational skills and tactical execution expertise, with a creative vision, and dynamic approach, specifically, leveraging my skillsets, business acumen and leadership techniques to achieve optimum utilization of resources and maximum profits.

Summary of Qualifications

A success driven individual, passionate about operational efficiencies in combination with high level account management and business development.

A proven history of results within a high demand, customer focused environment.

Effective communicator in external client relations and internal team building interaction.

Goal oriented and committed to achieving success with clear objective setting.

Contributor to the development and measurement of industry best practices for business development.

Employment History

Operations Manager/Inside Sales Specialty Rolled Metals

September 2011 – Current Carol Stream, Illinois

•Manage the top three largest accounts within the company for eight consecutive years with successful renewal of contracts.

•Growth of account base in excess of $15 million in revenue.

•Ongoing creation and implementation of process and procedure enhancements; modernization of customer inventory management resulting in enhanced productivity and practices.

•Development and implementation of procedures on the shop floor as well as with the inside sales team that allowed for increased precision and profitability.

•Management of order entry, shipping, and invoicing procedures resulting in precise, time sensitive information being utilized in a timelier manner.

•Oversee the manufacturing process of materials to ensure that quality of product orders.

•Facilitate and lead weekly meetings to collaborate and communicate with internal personnel as well as vendors to assure customer expectations are realized.

•Trained newly hired personnel within the inside sales team on procedures, excel spreadsheets and Metalware

Assistant Manager Finish Line

January 2010 – September 2011 Geneva, Illinois

•Managed employees and motivated sales staff to successfully meet monthly quotas.

•Consistently provided outstanding customer service resulting in the return of customers and an increase in sales and profits.

•Developed company marketing and maintain organizational standards developing a more effective way to draw customers into the stores and exceed sales.

EDUCATION

Aurora University, Aurora, IL

Bachelor of Science in Business Administration

Minor in Marketing