Salesforce Customer Service

Varun Chaudhary

Ph: 783-***-**** *****.**@*******.*** Address: Pocket D-6,Vasant Kunj, New Delhi

OBJECTIVE

To join an organization that offers me a stable and positive atmosphere where I should learn new things and also inspire me in gaining and enhancing personal as well as professional skills. The profile sought is enabler to render services applicable to the industry so as to be a worth contributor towards company as well as professional growth in an effective and creative manner.

EXPERTISE & CERTIFICATION

Certified Salesforce Administrator

Salesforce Classic and Lightning - Administration

Sales Cloud

WORK EXPERIENCE

Edges Solution

From: June 2019 -till date

Designation: Salesforce Admin

Roles and Responsibility:

Customization of objects, fields and page layout.

User training.

User issue resolution.

Setting up role hierarchy for an organization.

Data Loader, Import wizard, Email templates and Email Alert through process builder.

Preparing & updating training documents and training users.

Preparation & customization of reports and dashboards.

Developing processes to continuously monitor data quality and internal audits.

Using Data loader to bulk upload/insert data in Salesforce.

Automating tasks using Salesforce automation tools.

AMP Motor’s (In Association with Jaguar Land Rover)

From: Jan 2017 to June 2019

Designation: Salesforce Admin and Business Analyst

Roles and Responsibility:

Develop business architecture using requirements such as scope, processes, alternatives and risks. Analyze client's business requirements and processes through document analysis and workflow analysis.

Engage client to gather software requirements/ business rules and ensure alignment with development teams.

Draft and maintain business requirements and align them with functional and technical retirements.

Facilitate meetings with clients to document requirements and explore potential solutions.

Supporting the client in ongoing projects and worked on projects like PMO INDIA, EMAAR MGF, DLF.

Managed ongoing support request and administrative needs of users.

Monitored team’s adoption rates and responded as needed providing them with training sessions, communication and documentation as needed.

Developed reports, dashboards, and processes to continuously monitor data quality and integrity.

Experienced using Salesforce.com, Creating Roles, Profiles, and Page Layouts, Reports & Dashboards.

Managing workload for team and their attendance on daily basis. Mentoring team members to operational efficiency.

An effective communicator with strong leadership, decision making, analytical and problem-solving skills.

Patel Auto Pvt Ltd. (In Association with MERCEDES BENZ)

From: June 2014 to Dec 2016

Designation: Service Adviser

Roles and Responsibility:

Managing work in process and providing excellent customer service.

Providing a complete and accurate written cost estimate for labor and parts.

Implementing and maintaining a service marketing program.

Managing telephone inquiries regarding appointments.

Contacting customer regarding any changes in the estimate or promised time.

Responding to all open repair orders.

EDUCATION QUALIFICATION

Qualification

University/Institute

Year 0f Passing

Percentage /CGPA

B. Tech (Mechanical. Engineering)

Maharshi Dayanand University

2012

62%

TECHNICAL SKILL SET

Knowledge of various Salesforce.com Standard objects & Custom objects.

Knowledge of various Custom Apps, Tabs, Relationships, Workflows, Validation rules, Approval Processes, Process Builder, Reports & Dashboards.

Knowledge of Sales Processes, Page Layouts, Search Layouts, Record types for Standard and Custom objects.

Hands on in managing Sales Cloud objects– Leads, Accounts, Contacts, Opportunities, Products, Pricebook, Quotes, Assets, Campaigns.

Knowledge of Service Cloud objects - Cases & creating Queues, Views, Assignment rules, Escalation rules, Auto-Response rules, Email-to-Case, Web-to-Case.

Understanding of Salesforce.com Configuration of roles, profiles, user accounts, role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Used Data loader for all data inserting, updating and exporting data.

Analyzed and tested Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.

COMPUTER SKILLS

Software: Auto Cad, MS Word, MS Excel, MS PowerPoint.

Operating system: Windows 7/8/10

ACHIEVEMENTS / AWARDS

Stood first position in AD-Quiz in college fest, “SCYTHE 2011”.

Participated in Mahindra Auto Quotient 2012 .

Won Basics of Automotive Technology(BAT) Quiz organized by Society of Automotive Engineers(SAE) 2012.

“I hereby declare that all the above information about me is true to the best of my knowledge.”

Place: New Delhi Signature: Varun Chaudhary

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