ANDREW J. EGAN

adea49@r.postjobfree.com

207-***-****

QUALIFICATIONS

Talented Information Technology, IT Systems Administrator professional with over twenty years of experience.

Experience in a Windows distributed Active Directory environments, Windows Server, system virtualization, SAN/NAS storage, VPN/SSL remote access, wireless LAN; DNS; DCHP; WINS; SMTP; VMware; basic configuration of switched & routed TCP/IP networks. Knowledge of Windows Server 2000/2003/2008/2012/2016 operating systems.

Computer security applications to include Symantec Antivirus, Microsoft Security Essentials, Avast, AVG, PC Tools, Internet Security.

Solidly credentialed, Executive Graduate Certificate in Information Systems with an emphasis on Computer Networking Technologies from Strayer University, Washington, DC.

Master’s Degree in Computer Resource Management, from Webster University, Saint Louis, Missouri.

United States Air Force Veteran, Financial Management / Communications specialist career fields.

PROFESSIONAL EXPERIENCE

Drew’s Technology Services, Rockland, ME January 2015 - Present

Consultant

Apply industry best practices to put a standard support model and processes into practice.

Oversee incident investigations to find root causes, then apply high-quality remediation plans into action.

Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends.

Define, deploy and lead systems and applications activities.

Identify, recommend, source, negotiate, implement improvements and solutions (buy/build/reuse) to improve customer experience, availability and cost reduction.

Influence product direction foresee issues identify solutions, work with leading-edge products untested and unproven in the market.

Manage complex deployment in load-balanced, service-oriented environment.

Test, debug, and performance analyze as well as document environment components.

Troubleshoot initial failures, work to resolve them, communicate!

Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations.

Review, define, enforce and influence standards and quality metrics.

Ensure systems and operational availability meet or (even better) exceed negotiated service levels, report results.

Comply with both disaster and business recovery plans (and help define, review and test them).

Respect technology delivery practices, standards, project management disciplines.

Help develop and maintain issue prevention processes, participate in promptly determining and resolving incidents.

Provide Migration support from Windows 7 to Windows 10 Operating System.

Long Term Care Partners, LTCP, Portsmouth, NH July 2016 – December 2016

Data Analysis, Entry, New Business, Underwriting

Acquire data from primary or secondary data sources and maintain databases/data systems.

Work closely with management to prioritize business and information needs.

Locate and define new process improvement opportunities.

Organizing files and collecting data to be entered into the computer.

Analyzing the data for errors\Reporting problems with the data.

Accurately entering information into various computer programs.

Keeping sensitive customer or company information confidential.

Healthcare Information Portability and Privacy Act, HIPPA trained.

FMC, Rockland, Maine November 2013 – November 2014

Network Systems Administrator

Identified methods, solutions, and provided project leadership and management in order to provide a high level of service to all of the customers at the FMC Rockland Site.

Managed the day-to-day operations of the FMC host computers by monitoring system performance, configuration, maintenance and repair.

Ensured that records of system downtime and equipment inventory were properly maintained.

Applied revisions to host system firmware and software. Worked with vendors to assist support activities.

Performed troubleshooting as required. As such, lead problem-solving efforts often involving outside vendors and other support personnel and/or organizations.

Established, maintained and managed users Windows Active Directory, AD accounts.

Provided server support related to other software.

Developed procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.

Installed, modified and maintained systems and utility software on server computer systems.

Managed the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection systems.

Developed procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.

Stayed current with technological developments in systems administration technology and recommends ways for FMC to take advantage of new technology.

Jacobs Technology, Quantico, VA July 2006 – December 2012

Customer Engagement Manager, CEM

Provided direct support to the Navy Marine Corps Intranet (NMCI), which provides the Department of the Navy (DoN) with a full range of network-based information services on a single, enterprise wide intranet.

This massive network links more than 400,000 workstations and laptops for 600,000 Navy and Marine Corps users across the continental United States, Hawaii, Cuba, Guam, Japan and Puerto Rico.

Analyzed various network reports and resolved NMCI Network issues.

Identified and resolved complex computer network issues.

Demonstrated expertise using NMCI Network status and reporting tools. (NMCI GNOC Status Report, Response to Operational Problems (RtOPs),

Information Security Report, to include Information Assurance, and the Latest Virus Threat Report, Situation Analysis Reports, (SARS) - Power Outage Summary Report, GMoM Daily Status Report, Past 24-hour Outage Summary Report, Daily Hazardous Conditions (HAZCONs). Monitored Service Level Agreements, SLAs as well as Enterprise Network Performance using Hewlett Packard, HP proprietary software program, Executive Dashboard.

ZeroChaos, (Computer Science Corporation, CSC) November 2003 – March 2006

Portsmouth Naval Shipyard, Kittery, Maine

Senior Server Administrator

Supported a network of over 145 servers and over 5500 users, local and remote.

Responsible for Shipyard corporate and local software applications, network and database servers, standard network services such as mail and office automation, access to the Internet and off yard sites, and a multitude of other critical background technical functions.

Independent planning, implementation and execution of strategic projects.

Installed and configured backup software for over 145 Windows Servers.

Maintained the backup systems for the entire network.

Provided planning and direction for the design, testing, implementation and delivery of the NMCI technical infrastructure solution at the site level.

DynCorp Systems & Solutions, Whiteman, AFB MO June 1999 – February 2002

Network Systems Administrator

Maintained the managerial and technical administration of the comptroller financial systems to include security, communications, software applications, electronic mail, printing services, outside communication links, UPS service, calendar/schedule services, license administration, files services, NOS service, backup services, and any other initial troubleshooting.

Executed all phases of financial system projects.

Provided provide maintenance and upgrading of all networks and their related components.

Analyzed vendor products to recommend those, which best meet user needs.

Installed network software.

Repaired and/or replaced network hardware components.

Performed component server and workstation connection, configuration, integration and testing.

EDUCATION

Villanova University, Villanova, PA

Master Certificate in Information Security, IS and Information Technology, IT in Project Management

Strayer University, Washington, DC

Executive Graduate Certificate, Information Systems (Networking)

Webster University, Saint Louis, MO

MA, Computer, Management of Information Systems

Regis University, Denver, CO

BS, Technical/Business Management

Community College of the Air Force, Maxwell, Air Force Base, AL

A.A.S., Financial Management, Electronic Engineering Technology

TECHNICAL TRAINING AND CERTIFICATIONS

Certificate Computer Career Program, PC Service and Support, Boston University, Tyngsboro, MA

A+ Certified CompTIA

Microsoft Certified Professional, MCP

Security+ CompTIA

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